Hybrid Back Office Support Specialist | Customer-Driven

SPX FLOW, now ITT Flow Technologies; Lancashire; Híbrido; GBP 31.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home office options

Flexible working

Performance programs

Bonus structures

Family friendly policies

Career progression

Wellbeing resources

Retirement plan

Descripción de la vacante

SPX Flow in Manchester is seeking a Back Office Support Specialist to manage customer queries and back-office activities via CRM systems, ensuring a smooth experience for customers.

You will coordinate with internal teams, handle complaints, process returns, credits and free-of-charge orders, and support master data updates. The role offers hybrid working with home-office options and opportunities within a global organization.

Formación

• Customer-focused with excellent communication and relationship-building skills.
• Strong problem-solving and analytical abilities.
• Proactive, detail-oriented, and able to work under pressure.
• Continuous improvement mindset with a focus on customer experience.
• Commercially aware with strong organisational and planning skills.

Responsabilidades

• Manage customer enquiries and back-office activities via CRM systems.
• Coordinate with internal teams to resolve customer queries.
• Handle complaints and ensure timely resolution to enhance customer satisfaction.
• Process returns, credits, and free-of-charge orders.
• Support customer and product master data updates.
• Identify and drive continuous improvement opportunities.

Conocimientos

Customer-focused

Communication skills

Problem-solving

Proactive

Continuous improvement mindset

Organizational skills

Herramientas

Microsoft Office

Descripción del empleo

SPX Flow in Manchester is seeking a Back Office Support Specialist to manage customer queries and back-office activities via CRM systems, ensuring a smooth experience for customers.

You will coordinate with internal teams, handle complaints, process returns, credits and free-of-charge orders, and support master data updates. The role offers hybrid working with home-office options and opportunities within a global organization.