Backoffice Support Specialist

SPX FLOW, now ITT Flow Technologies; Lancashire; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Home office options

Flexible working

Performance programs

Bonus structures

Family friendly policies

Career progression

Wellbeing resources

Retirement plan

Job summary

SPX Flow in Manchester is seeking a Back Office Support Specialist to manage customer queries and back-office activities via CRM systems, ensuring a smooth experience for customers.

You will coordinate with internal teams, handle complaints, process returns, credits and free-of-charge orders, and support master data updates. The role offers hybrid working with home-office options and opportunities within a global organization.

Qualifications

• Customer-focused with excellent communication and relationship-building skills.
• Strong problem-solving and analytical abilities.
• Proactive, detail-oriented, and able to work under pressure.
• Continuous improvement mindset with a focus on customer experience.
• Commercially aware with strong organisational and planning skills.

Responsibilities

• Manage customer enquiries and back-office activities via CRM systems.
• Coordinate with internal teams to resolve customer queries.
• Handle complaints and ensure timely resolution to enhance customer satisfaction.
• Process returns, credits, and free-of-charge orders.
• Support customer and product master data updates.
• Identify and drive continuous improvement opportunities.

Skills

Customer-focused

Communication skills

Problem-solving

Proactive

Continuous improvement mindset

Organizational skills

Tools

Microsoft Office

Job description

Location: Manchester

Salary: 31K-33K GBP/yr

SPX Flow – Globally And Locally SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

Work model: hybrid (up to 4days in the office)

SPX FLOW serves food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX Flow solutions SPX Flow has been established for over 100 years! Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers. As a world leader in sustainable solutions, we’ve launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same. We currently hold more than 550 patents worldwide, and roughly 44% of them are related to sustainability and clean technology.

Join our team as a Back Office Support Specialist and play a key role in delivering excellent customer support behind the scenes. You will manage customer queries and complaints, coordinate with internal teams, and help ensure a smooth and positive customer experience. This is a great opportunity for a proactive, solution-oriented professional who enjoys building relationships and making a real impact.

Key Responsibilities

• Manage customer enquiries and back-office activities via CRM systems.
• Coordinate with internal teams to resolve customer queries efficiently.
• Handle complaints and ensure timely resolution to enhance customer satisfaction.
• Process returns, credits, and free-of-charge orders.
• Support customer and product master data updates.
• Identify and drive continuous improvement opportunities.

About You

• Customer-focused with excellent communication and relationship-building skills.
• Strong problem-solving and analytical abilities.
• Proactive, detail-oriented, and able to work under pressure.
• Continuous improvement mindset with a focus on customer experience.
• Commercially aware with strong organisational and planning skills.
• Proficient in Microsoft Office applications.
• High level of professionalism, integrity, and accountability.
• Committed to delivering an excellent customer experience.

About Your Benefits

• Home office options and flexible working to accommodate all employees.
• Performance & recognition programs.
• Bonus structures (depending on company and personal performance).
• Family friendly policies.
• Genuine progression and development opportunities with a global organization.
• Healthy minds and healthy lives resources.
• Retirement savings plans with company contributions.

If you feel that you would like to know more information or ask additional questions, please feel free to contact our Recruitment Team. Contact person details: [e-mail]