Customer-Focused Sales Support Specialist

Flowserve GB Limited; Manchester; On-site; GBP 28,000 - 42,000; Full time

Job summary

Flowserve GB Limited is seeking a Sales Support Representative in Manchester to act as the primary customer contact and collaborate with Engineering, Manufacturing, Quality, and Sales. You will leverage sales data to improve forecasting, reporting, and the opportunity pipeline as part of a cross-functional team.

The role emphasizes supporting quotations, reviewing specifications, and maintaining accurate records while driving improvements in lead times, hit rates, and overall customer

Qualifications

• Customer-focused, results-driven, and highly collaborative.
• Strong communication, problem-solving, organization, and prioritization skills.
• Ability to work independently and effectively with global, cross-functional teams.
• Experience in sales or customer service within engineered manufacturing; contract administration experience is preferred.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver responsive, customer-focused support in a fast-paced, cross-functional environment.
• Coordinate aftermarket quotations and produce accurate, timely, value-priced proposals.
• Review customer specifications and apply Flowserve technical and commercial requirements.
• Manage proposals throughout the bid cycle, including workload tracking, follow-up, and hit-rate improvement.
• Support tactical quotes, strategic offerings, and win-back opportunities.
• Partner with site hubs and product teams to improve quotation speed, delivery lead times, prioritization, and quality.
• Use knowledge of pump applications, parts, programs, and processes to recommend effective customer solutions.
• Support sales forecasting, monthly outlooks, quarterly business reviews, and performance analytics.
• Maintain organized sales records, training information, organizational charts, and reporting.
• Collaborate with Sales leadership on continuous-improvement initiatives and key performance actions.

Skills

Customer focus

Communication

Problem solving

Organizational skills

Cross-functional teamwork

Education

Bachelor’s degree in relevant field

Tools

SAP S4Hana

Salesforce

CRM systems

Microsoft Office

Job description

Flowserve GB Limited is seeking a Sales Support Representative in Manchester to act as the primary customer contact and collaborate with Engineering, Manufacturing, Quality, and Sales. You will leverage sales data to improve forecasting, reporting, and the opportunity pipeline as part of a cross-functional team.

The role emphasizes supporting quotations, reviewing specifications, and maintaining accurate records while driving improvements in lead times, hit rates, and overall customer