Hybrid Automotive Diagnostics Advisor (Remote Support)

Automobile Association Developments Ltd.; Oldbury; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

Free AA Breakdown Membership

Pension with employer contribution

Car salary sacrifice scheme

Learning and development opportunities

Job summary

The AA in Oldbury is recruiting a JLR Technical Advisor to provide expert remote technical support to customers with vehicle issues.

You will diagnose faults using technical bulletins and diagnostic tools, guiding remote fixes or arranging roadside assistance only when needed.

Join two iconic brands—Jaguar Land Rover and The AA—and help keep customers moving in a fast-paced, rewarding environment. This role offers hybrid working, 36.25 hours weekly, and a comprehensive benefits package.

Qualifications

• NVQ Level 3 in Light Vehicle Maintenance & Repair (or equivalent).
• Significant hands-on experience within the motor vehicle repair industry.
• Strong diagnostic and fault-finding skills.
• Excellent communication skills, with the ability to explain technical information clearly and confidently.
• Good IT skills and confidence using multiple computer systems.
• A customer-focused approach with a passion for delivering great service.
• A flexible attitude, with availability to work a rota covering Monday to Sunday between 8:00am and 7:00pm.

Responsibilities

• Provide expert remote technical support to customers.
• Diagnose faults using vehicle history, bulletins and log files.
• Guide customers through remote fixes or arrange roadside assistance when needed.
• Record technical information across multiple systems to improve diagnostics and decisions.

Skills

Diagnostic skills

Customer service

Communication skills

IT skills

Problem solving

Flexibility

Education

NVQ Level 3 in Light Vehicle Maintenance & Repair (or equivalent)

Tools

Diagnostic tools

Job description

The AA in Oldbury is recruiting a JLR Technical Advisor to provide expert remote technical support to customers with vehicle issues.

You will diagnose faults using technical bulletins and diagnostic tools, guiding remote fixes or arranging roadside assistance only when needed.

Join two iconic brands—Jaguar Land Rover and The AA—and help keep customers moving in a fast-paced, rewarding environment. This role offers hybrid working, 36.25 hours weekly, and a comprehensive benefits package.