Application Support Specialist

Bloor Homes; Ashby-de-la-Zouch; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Job summary

Bloor Homes is seeking an Application Support Specialist to join our Head Office in Measham. You will provide technical assistance, troubleshoot incidents, and support users across our software applications.

The role involves collaboration with end-users, technical teams, and vendors, with about 40% project work and a focus on improving performance and user experience. Hybrid working is available.

Qualifications

• Experience with SaaS applications.
• Familiarity with relational databases such as MySQL or Oracle.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide technical support to end-users and our service desk via face-to-face, phone, email, and remote assistance.
• Troubleshoot and resolve issues with our software products.
• Escalate complex issues to 3rd party external developers.
• Document all support activities in our ticketing system.
• Collaborate with our 3rd party development team to identify and resolve software bugs.
• Maintain up-to-date knowledge of our software products and related technologies.

Skills

Problem-solving

Analytical thinking

Customer service

Communication

Teamwork

Independent work

Tools

MySQL

Oracle

Job description

We are looking for an Application Support Specialist to join us at our Head Office in Measham.

… But first, why join us?

About Bloor Homes:

We built our first house in 1969. Every possible detail was taken into consideration back then to create a beautiful home. The same is still true today.

We understand that buying a new home is an important decision and that everything, from the location to the build quality, has to stand the test of time for our customers.

As a family-run housebuilder, our team of highly skilled craftspeople ensure care and attention goes into every one of our homes.

Wegive sympatheticconsideration to the areas we buildin to designwelcoming settings withvariety of home types andspace,makingevery effort to preserve natural features and the conservation of wildlife.

Our strong commitment to create homes that our customers are proud to own - and that we would love ourselves or family and friends to live in - is what has always driven us. It’s whywe’re proud to be a five-star housebuilder and it’s why we’re dedicated tocreating better life experiences.

One home at a time.

What Benefits You Can Expect:

We strongly believe in rewarding and recognising the hard work our employees put in every day which is why in return you can expect to receive the following benefits.

• Competitive salary
• 25 days holiday entitlement (plus bank holidays)
• Holiday buy & carry over
• Competitive bonus scheme
• Option to join the BHSF health cash plan
• Enhanced Family Policy
• Generous Pension Scheme
• Wellbeing initiatives
• Hybrid working
• Life Assurance at 6 times your basic salary
• Employee discount on our Homes and & some building materials
• Employee discount at Triumph Motorcycles Ltd.

What Will Your Day Look Like?

As an Application Support Specialist, you will play a vital role in ensuring the smooth operation, maintenance, and support of various software applications within our organization. You will work closely with end-users, technical teams, and vendors to address application-related issues, provide technical assistance, and enhance the overall user experience. Your expertise will be crucial in troubleshooting, resolving incidents, and implementing improvements to optimize application performance and functionality. This role will see the successful candidate become involved in project work for 40% of their time, furthering their skills and future development.

• Provide technical support to clients and our service desk team via face to face, phone, email, and remote assistance.
• Troubleshoot and resolve issues with our software products.
• Escalate complex issues to 3rd party external developers.
• Document all support activities in our ticketing system.
• Collaborate with our 3rd party development team to identify and resolve software bugs.
• Maintain up-to-date knowledge of our software products and related technologies.

Please see the job description for further information.

What You'll Need To Succeed:

• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Awareness of programming languages
• Familiarity with relational databases such as MySQL or Oracle
• Experience with SaaS applications
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to multitask.

Our talent is what sets us aside from our competitors. Working at Bloor Homes, you can expect to be part of a community of exceptionally talented, likeminded people who help to support and develop one another.