Hybrid Digital Applications Support Specialist

Tetra Tech; Manchester; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Tetra Tech is seeking a business applications support specialist to act as the first point of contact for assigned applications. You will manage requests from initial contact through resolution, combining troubleshooting with strong customer service.

Based in Leeds or Manchester with hybrid, remote or flexible arrangements. DBS and BPSS clearance may be required; occasional travel to UK offices could be needed.

Qualifications

• Experience in business applications, product or customer support is essential.
• Strong troubleshooting and communication skills are required.
• Awareness of information security and data protection is beneficial.

Responsibilities

• Provide first-line support for business applications and manage tickets from start to resolution.
• Diagnose issues, escalate where needed, and document fixes with clear evidence.
• Deliver practical training and create user guides, FAQs and walkthroughs for varied audiences.

Skills

First-line support

Ticket management

Troubleshooting

Training delivery

Knowledge management

Information security

Tools

Ticketing systems

Workflow software

Data reporting tools

Job description

Tetra Tech is seeking a business applications support specialist to act as the first point of contact for assigned applications. You will manage requests from initial contact through resolution, combining troubleshooting with strong customer service.

Based in Leeds or Manchester with hybrid, remote or flexible arrangements. DBS and BPSS clearance may be required; occasional travel to UK offices could be needed.