Hybrid Application Support Analyst: SQL & Deployment Expert

Erin Associates Ltd; Chorley; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

Life Assurance

Private Medical

Training

Discounts and more

Job summary

Erin Associates Ltd is recruiting an Application Support Analyst for Chorley with a hybrid working model. You will support critical business systems, deploy and configure applications, and manage incidents within SLAs while guiding customers and documenting processes.

The role emphasizes strong communication, experience with SQL databases, and familiarity with bespoke applications, with opportunities for CSI activities and professional development.

Qualifications

• Experience in software development and customer support.
• Experience with SQL databases.
• Knowledge of system monitoring solutions.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide application support for critical business systems to business customers.
• Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
• Manage customer incidents, problems, and requests within SLAs.
• Respond to customer inquiries regarding features and capabilities of supported applications.
• Create customer-facing and internal documentation to company standards.
• Engage in Continual Service Improvement activities to enhance service value.

Skills

SQL databases

Software development experience

Customer support

System monitoring

Bespoke applications

Communication skills

Job description

Erin Associates Ltd is recruiting an Application Support Analyst for Chorley with a hybrid working model. You will support critical business systems, deploy and configure applications, and manage incidents within SLAs while guiding customers and documenting processes.

The role emphasizes strong communication, experience with SQL databases, and familiarity with bespoke applications, with opportunities for CSI activities and professional development.