Energy Software Support Engineer (Hybrid)

ESG; Euxton; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

ESG is seeking an Application Support Analyst in Chorley for hybrid work. You will join the Service Operations department and support the Titanium, Pricing & Billing Suite, handling incidents from minor issues to major projects.

Analysts will collaborate with Infrastructure, Network and Product Development teams to resolve problems and ensure smooth client services. The role requires frontline customer support, strong problem solving, and solid experience with software deployments and

Qualifications

• Knowledge and experience of Software Deployment.
• Knowledge and experience of Customer Support.
• Knowledge and experience of SQL Databases.
• Knowledge and experience of System Monitoring Solutions.
• Strong attention to detail.
• Strong problem solving and organisational skills.
• Excellent written and oral communications.
• Excellent Customer Service skills including Customer-Facing.

Responsibilities

• Provide front line support to customers.
• Troubleshoot and resolve software problems, internally and externally.
• Provide application support and guidance, internally and externally.
• Completion of incident reports.
• Participation in helpdesk review and analysis.
• Installation, configuration, and maintenance of software applications to test environments.
• Installation, configuration, and maintenance of software applications on production environments.
• Work with Infrastructure, Network and Product Development teams to investigate complex issues, identify and implement solutions to new and re-occurring problems.
• Develop documentation that aids successful implementation and operation of software applications for both new deployments and existing.
• Demonstrate knowledge of the entire ESG product suite to facilitate the deployment of applications on a customer's environment, including variable parameters.

Skills

Software Deployment

Customer Support

SQL Databases

Monitoring Solutions

Attention to detail

Problem solving

Communication

Customer service

Tools

PowerShell

AWS

Argo

MySQL

Grafana

ITIL Knowledge

Job description

ESG is seeking an Application Support Analyst in Chorley for hybrid work. You will join the Service Operations department and support the Titanium, Pricing & Billing Suite, handling incidents from minor issues to major projects.

Analysts will collaborate with Infrastructure, Network and Product Development teams to resolve problems and ensure smooth client services. The role requires frontline customer support, strong problem solving, and solid experience with software deployments and