Hybrid Application Support Analyst for ESG Software

Energy Services Group, LLC.; Euxton; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Energy Services Group, LLC, a Chorley-based software and services company, is seeking an Application Support Analyst to join our Service Operations team. The role involves installing, maintaining, and supporting the Titanium, Pricing & Billing Suite of ESG applications for energy market clients, with hybrid work and in-office training in Chorley.

You will provide frontline customer support, troubleshoot software issues, document incidents, and collaborate across infrastructure and product teams.

Qualifications

• Experience deploying software solutions
• Experience supporting customers
• Experience with SQL databases
• Experience with monitoring tools

Responsibilities

• Provide front line support to customers
• Troubleshoot and resolve software problems, internally and externally
• Provide application support and guidance, internally and externally
• Completion of incident reports
• Participation in helpdesk review and analysis
• Installation, configuration, and maintenance of software applications to test environments
• Installation, configuration, and maintenance of software applications on production environments
• Work with Infrastructure, Network and Product Development teams to investigate complex issues, identify and implement solutions to new and re-occurring problems
• Work with other members of staff to ensure transfer of knowledge and understanding of problems, practices and processes
• Develop documentation that aids successful implementation and operation of software applications for both new deployments and existing
• Develop documentation and mappings of upgrade procedures for general and specific scenarios
• Demonstrate knowledge of the entire ESG product suite to facilitate the deployment of applications on a customer’s environment, including variable parameters
• Analyse and evaluate existing or proposed software systems to determine feasibility, time required and process
• Record and maintain system documentation and software inventories
• Follow procedures and seek assistance when guidelines are inadequate, deviations from the standard are proposed or when unanticipated problems arise
• Document problems and resolutions for future reference
• Understand the importance of configuration management and participate within a formal configuration and change management system
• Understand the importance of change control and work within a formal change control system
• Understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities

Job description

Energy Services Group, LLC, a Chorley-based software and services company, is seeking an Application Support Analyst to join our Service Operations team. The role involves installing, maintaining, and supporting the Titanium, Pricing & Billing Suite of ESG applications for energy market clients, with hybrid work and in-office training in Chorley.

You will provide frontline customer support, troubleshoot software issues, document incidents, and collaborate across infrastructure and product teams.