Hybrid Digital Systems Analyst – IT & End-User Support

Eakin Healthcare Group; Comber; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Blended Working

Bonus

25 days holiday plus bank holidays

Health Cash Plan

Pension

Cycle to Work Scheme

Free Parking

Job summary

Eakin Healthcare Group in Comber, Northern Ireland, is seeking a Digital Systems Analyst to join the Digital Solutions Team. You will provide deskside and remote IT support across UK and international sites, ensuring stable, secure and well-documented digital systems.

The role reports to the Digital Systems Operations Manager, works 38.5 hours per week, and involves incident management, IT security, training and efficient service delivery for more than 850 users.

Qualifications

• One year or more hands-on experience in an end-user support role or computer operations environment.
• Strong technical knowledge of Microsoft Windows 11.
• Proven experience supporting Microsoft 365 applications.
• Experience deploying PCs, phones, tablets and peripherals.
• Experience of Active Directory and Microsoft Entra ID user administration.
• Excellent PC hardware setup and configuration knowledge.
• Solid understanding of LAN and WAN technologies, TCP/IP troubleshooting.
• Excellent communication, both written and verbal.

Responsibilities

• Manage and deliver continuous improvement initiatives across the Group.
• Categorise and resolve incidents reported to the Solutions Desk quickly and effectively.
• Provide deskside first-line and remote second-line support; escalate when required.
• Monitor incidents through resolution and document root causes.
• Diagnose and resolve hardware, software, connectivity and network issues (VPN, LAN, Wi‑Fi).
• Support Windows and macOS, Microsoft 365 apps and enterprise IT tools.
• Provide training to team members and end users; maintain knowledge articles.
• Support mobile device management and corporate applications.

Skills

Windows 11

Microsoft 365

Active Directory

Networking TCP/IP

End-user support

Hardware setup

Job description

Eakin Healthcare Group in Comber, Northern Ireland, is seeking a Digital Systems Analyst to join the Digital Solutions Team. You will provide deskside and remote IT support across UK and international sites, ensuring stable, secure and well-documented digital systems.

The role reports to the Digital Systems Operations Manager, works 38.5 hours per week, and involves incident management, IT security, training and efficient service delivery for more than 850 users.