Application Support Analyst

BUPA Care Homes (CFCHomes); Brighton; Hybrid; GBP 42,000 - 51,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Private medical insurance

Viva wellbeing

Bupa healthcare services

Family-friendly benefits

Hybrid working

Employee discounts

Job summary

Bupa is seeking an Application Support Analyst in Brighton to ensure the reliability of critical systems across our organization. The role involves incident management, root-cause analysis, and collaboration with IT teams to deliver robust support for business applications.

You will work in a 24/7 business environment with a rotation and a hybrid office pattern, contributing to continuous improvements and providing excellent service to customers and colleagues alike.

Qualifications

• Experience in an Application/Technical/Production Support role.
• Strong troubleshooting and problem-solving abilities.
• Familiar with ITIL-based support frameworks; ITIL Foundation desirable.
• Excellent communication with technical and non-technical stakeholders.
• Experience across multiple business applications and complex environments.
• Experience with enterprise platforms and matrix teams.
• Experience working with third-party suppliers and outsourcing.

Responsibilities

• Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.
• Investigate, diagnose and resolve application incidents, events, requests and technical queries.
• Perform root cause analysis on recurring issues and recommend improvements.
• Support a variety of business applications and technologies while maintaining high quality of service.
• Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.
• Undertake minor development and enhancement activities where required.
• Contribute to service improvement initiatives and identify opportunities to enhance technology services.
• Support the onboarding of new applications and services into operational support environments.
• Participate in change management, implementation and release activities.
• Provide clear and timely communication to stakeholders throughout the incident lifecycle.
• Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.

Skills

Application support experience

Troubleshooting

ITIL knowledge

Communication skills

Multi-application experience

Enterprise platforms

Third-party coordination

Azure

REST/SOAP

C#

ASP.NET MVC

SQL Server

SSIS/SSRS/SSAS

JavaScript

Education

Degree in Computer Science/Engineering/Mathematics/Science or related

Job description

Application Support Analyst

Salary: from £46,300 Neg depending on experience

Location: Brighton (BN1 4FY) - 2 days per week in office

Permanent

Shift Pattern: Full-time, 37.5 hours per week

This role supports a 24/7 business operation and includes participation in an on-call support rota (approximately 1 in every 4 weeks).

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.

As an Application Support Analyst, you'll play a vital role in ensuring the technology and systems that support our customers and colleagues operate effectively and reliably. Working within Bupa Global, you'll be responsible for providing exceptional application support, resolving incidents, requests and technical issues, and helping to maintain a seamless user experience across key business-critical platforms.

This is an exciting opportunity for someone who enjoys solving complex technical challenges, collaborating with a wide range of stakeholders, and contributing to the continuous improvement of systems and services. You'll work alongside internal technology teams, business users and external partners to identify root causes, deliver long-term solutions and support ongoing technology change across the organisation.

How you'll help us make health happen

• Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.


• Investigate, diagnose and resolve application incidents, events, requests and technical queries.


• Perform root cause analysis on recurring issues and recommend permanent improvements and fixes.


• Support a variety of business applications and technologies while maintaining a high quality of service.


• Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.


• Undertake minor development and enhancement activities where required.


• Contribute to service improvement initiatives and identify opportunities to enhance technology services.


• Support the onboarding of new applications and services into operational support environments.


• Participate in change management, implementation and release activities.


• Provide clear and timely communication to stakeholders throughout the incident lifecycle.


• Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.

Key Skills & Experience

We're interested in hearing from candidates who bring a combination of technical expertise, analytical thinking and a customer-focused mindset.

You'll ideally have

• Experience working within an Application Support, Technical Support or Production Support environment.


• Strong troubleshooting, diagnostic and problem-solving skills.


• Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable.


• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.


• Experience working across complex technical environments and multiple business applications.


• Knowledge of supporting enterprise platforms and working collaboratively within matrix teams.


• Experience working with third-party suppliers and outsourced service providers.

In addition, you'll have experience in one or more of the following areas

• Azure technologies


• REST or SOAP integrations


• C#


• ASP.NET / MVC


• SQL Server, T-SQL or Oracle PL/SQL


• SSIS, SSRS or SSAS


• JavaScript, HTML, CSS or JQuery

A degree in Computer Science, Engineering, Mathematics, Science or a related discipline would be advantageous. Experience supporting a global or 24/7 operational environment would also be beneficial.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days annual leave, with the option to buy and sell leave


• Enhanced pension scheme


• Private medical insurance


• Health and wellbeing support through Viva


• Access to Bupa healthcare services and products


• Family-friendly benefits and policies


• Hybrid and flexible working opportunities


• Employee discounts and reward programmes

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to \"Be You at Bupa\". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially e