Application Support Analyst

Bupa

England

Hybrid

GBP 40,000 - 55,000

Full time

4 days ago

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Benefits offered by this job

25 days leave

Enhanced pension

Private medical insurance

Viva wellbeing programme

Healthcare services access

Family-friendly benefits

Hybrid and flexible working

Employee discounts

Job summary

Bupa Global is seeking an Application Support Analyst in the United Kingdom to ensure critical systems are reliable and available. You will handle incidents, requests and technical issues, working with internal teams and external partners to deliver long-term solutions and continuous service improvements.

The role requires strong troubleshooting, ITIL practices, and effective communication across technical and non-technical stakeholders.

Qualifications

Experience in Application/Technical/Production support environments.
Strong troubleshooting and problem-solving skills.
Familiar with ITIL-based support; ITIL Foundation desirable.
Excellent communication with technical and non-technical stakeholders.
Experience with multiple business applications in complex environments.
Experience collaborating with matrix teams and third-party vendors.

Responsibilities

Triage and resolve application support incidents effectively.
Investigate, diagnose and resolve incidents, events and requests.
Perform root cause analysis and recommend permanent improvements.
Support onboarding of new applications into operations.
Provide clear incident updates to stakeholders during lifecycle.
Collaborate with vendors and MSPs to deliver outcomes.

Skills

Application support

Incident management

Troubleshooting

ITIL framework

Stakeholder communication

Change management

Third-party coordination

Education

Computer Science degree

Engineering/Math background

Tools

Azure

SQL Server

REST/SOAP

ASP.NET MVC

JavaScript

Job description

As an Application Support Analyst, you'll play a vital role in ensuring the technology and systems that support our customers and colleagues operate effectively and reliably. Working within Bupa Global, you'll be responsible for providing exceptional application support, resolving incidents, requests and technical issues, and helping to maintain a seamless user experience across key business-critical platforms.

This is an exciting opportunity for someone who enjoys solving complex technical challenges, collaborating with a wide range of stakeholders, and contributing to the continuous improvement of systems and services. You'll work alongside internal technology teams, business users and external partners to identify root causes, deliver long-term solutions and support ongoing technology change across the organisation.

How you'll help us make health happen:

Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.
Investigate, diagnose and resolve application incidents, events, requests and technical queries.
Perform root cause analysis on recurring issues and recommend permanent improvements and fixes.
Support a variety of business applications and technologies while maintaining a high quality of service.
Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.
Undertake minor development and enhancement activities where required.
Contribute to service improvement initiatives and identify opportunities to enhance technology services.
Support the onboarding of new applications and services into operational support environments.
Participate in change management, implementation and release activities.
Provide clear and timely communication to stakeholders throughout the incident lifecycle.
Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.

We're interested in hearing from candidates who bring a combination of technical expertise, analytical thinking and a customer-focused mindset.

You'll ideally have:

Experience working within an Application Support, Technical Support or Production Support environment.
Strong troubleshooting, diagnostic and problem-solving skills.
Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable.
Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
Experience working across complex technical environments and multiple business applications.
Knowledge of supporting enterprise platforms and working collaboratively within matrix teams.
Experience working with third-party suppliers and outsourced service providers.

In addition, you'll have experience in one or more of the following areas:

Azure technologies
REST or SOAP integrations
C#
ASP.NET / MVC
SQL Server, T-SQL or Oracle PL/SQL
SSIS, SSRS or SSAS
JavaScript, HTML, CSS or JQuery
A degree in Computer Science, Engineering, Mathematics, Science or a related discipline would be advantageous. Experience supporting a global or 24/7 operational environment would also be beneficial.

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world., We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be You at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fair and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more: