Hybrid Application Support Analyst | Incident Resolution & Improvement

Bupa; England; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days leave

Enhanced pension

Private medical insurance

Viva wellbeing programme

Healthcare services access

Family-friendly benefits

Hybrid and flexible working

Employee discounts

Job summary

Bupa Global is seeking an Application Support Analyst in the United Kingdom to ensure critical systems are reliable and available. You will handle incidents, requests and technical issues, working with internal teams and external partners to deliver long-term solutions and continuous service improvements.

The role requires strong troubleshooting, ITIL practices, and effective communication across technical and non-technical stakeholders.

Qualifications

• Experience in Application/Technical/Production support environments.
• Strong troubleshooting and problem-solving skills.
• Familiar with ITIL-based support; ITIL Foundation desirable.
• Excellent communication with technical and non-technical stakeholders.
• Experience with multiple business applications in complex environments.
• Experience collaborating with matrix teams and third-party vendors.

Responsibilities

• Triage and resolve application support incidents effectively.
• Investigate, diagnose and resolve incidents, events and requests.
• Perform root cause analysis and recommend permanent improvements.
• Support onboarding of new applications into operations.
• Provide clear incident updates to stakeholders during lifecycle.
• Collaborate with vendors and MSPs to deliver outcomes.

Skills

Application support

Incident management

Troubleshooting

ITIL framework

Stakeholder communication

Change management

Third-party coordination

Education

Computer Science degree

Engineering/Math background

Tools

Azure

SQL Server

REST/SOAP

ASP.NET MVC

C#

JavaScript

Job description

Bupa Global is seeking an Application Support Analyst in the United Kingdom to ensure critical systems are reliable and available. You will handle incidents, requests and technical issues, working with internal teams and external partners to deliver long-term solutions and continuous service improvements.

The role requires strong troubleshooting, ITIL practices, and effective communication across technical and non-technical stakeholders.