Hybrid Application Ops Engineer – Incident & Reliability

DWP Digital; Lancashire; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Civil service pension

Holiday allowance 24–31 days

Flexi-time

Discounts and savings

Bike/season ticket loans

Career development

Job summary

DWP Digital is seeking an Application Operations Engineer to join the Centralised Application Support Services (CASS) team in the UK. You will monitor, troubleshoot and improve a range of business-critical digital services across Linux, Windows, cloud and on‑premise environments.

You will take ownership of incidents, coordinate changes and releases, and contribute to knowledge management and continuous service improvements as part of a collaborative, security‑minded team.

Qualifications

• Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates.
• Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users.
• A proactive approach to identifying opportunities for improvement, with experience implementing changes that enhance service performance, reliability or ways of working.
• Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL.

Responsibilities

• Monitor application performance and availability, respond to incidents, troubleshoot technical issues and ensure services remain stable, secure and resilient.
• Take ownership of incidents and problems, coordinate changes and releases, maintain knowledge articles and proactively identify opportunities to improve service delivery.
• Work across Linux and Windows servers, cloud and on-premise infrastructure, databases and third-party software solutions.
• Learn from a range of technical specialists to keep services running smoothly and improve performance and efficiency.

Job description

DWP Digital is seeking an Application Operations Engineer to join the Centralised Application Support Services (CASS) team in the UK. You will monitor, troubleshoot and improve a range of business-critical digital services across Linux, Windows, cloud and on‑premise environments.

You will take ownership of incidents, coordinate changes and releases, and contribute to knowledge management and continuous service improvements as part of a collaborative, security‑minded team.