Application Operations Engineer

DWP Digital; Newcastle upon Tyne; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Hybrid working

Civil service pension

Generous holidays

Career development

Job summary

DWP Digital is seeking an Application Operations Engineer to join our Centralised Application Support Services (CASS) team. You will monitor performance, respond to incidents and troubleshoot across Linux/Windows servers, cloud and on‑premise infrastructure, databases and third‑party software.

Hybrid working: 40% at home, 60% in a hub. Salary £39,351 with a civil service pension (28.97% employer contributions) and generous holidays.

Qualifications

• Experience communicating technical information clearly to a range of audiences.
• Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users.
• A proactive approach to identifying opportunities for improvement, with experience implementing changes that enhance service performance, reliability or ways of working.
• Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL.

Responsibilities

• Monitor application performance and availability.
• Respond to incidents and troubleshoot issues.
• Coordinate changes and releases, maintain knowledge articles.
• Identify opportunities to improve service delivery and efficiency.
• Work across Linux/Windows servers, cloud and on-premise infrastructure, databases and third‑party software.

Skills

Communication skills

Collaborative teamwork

Continuous improvement

Incident management ITIL

Tools

Linux

Windows

Job description

Are you good at diagnosing technical issues, solving complex problems and improving services for users?

DWP Digital is looking for an

Application Operations Engineer to join our Centralised Application Support Services (CASS) team.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates.
• Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users.
• A proactive approach to identifying opportunities for improvement, with experience implementing changes that enhance service performance, reliability or ways of working.
• Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL.

You and your role

Our Application Operations Engineers support, manage and continually improve a range of business-critical digital services.

Working within Centralised Application Support Services (CASS), you'll be responsible for monitoring application performance and availability, responding to incidents, troubleshooting technical issues and ensuring services remain stable, secure and resilient.

You'll work across a diverse technology landscape which includes Linux and Windows servers, cloud and on-premise infrastructure, databases and third-party software solutions.

You'll work with and learn from a range of technical specialists. Together you'll help keep services running smoothly while identifying opportunities to improve performance and efficiency.

You'll take ownership of incidents and problems, coordinate changes and releases, maintain knowledge articles and proactively identify opportunities to improve service delivery.

This is an exciting opportunity to play a key role in supporting some of the UK's most important digital services.

Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).

Pay: We offer competitive pay for this role of £39,351

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £11,399 per year.

Holidays: A generous leave package starting at 24 days, rising to 26 after one year and 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards