Application Ops Engineer – ITIL & 2nd-Line Support

Counter Terrorism Policing; Birmingham; Sur place; GBP 47 000 - 50 000; Plein temps

Avantages offerts par ce poste

Training and development

Occasional remote work

Résumé du poste

Counter Terrorism Policing (CTP) is seeking an Application Operations Engineer to support critical IT systems in a secure environment. You’ll assist senior engineers, manage application incidents, and help ensure seamless live support as new applications are rolled out.

The role emphasises ITIL practices, strong communication, and effective collaboration across teams. The position offers excellent training, a clear career path, and occasional opportunities to work from home, with office-based

Qualifications

• Experience with ITIL-based incident, problem and change management.
• Strong understanding of SQL, HTML, .NET, C#, IIS hosting.
• 2nd line application support experience.

Responsabilités

• Monitor web servers, applications servers, logs and MS-SQL databases.
• Escalate and manage application-related incidents to resolution.
• Coordinate with vendors and ICT teams for patch/release delivery.
• Maintain middleware and troubleshoot performance bottlenecks.
• Provide daily support for COTS and web-based applications, solving problems.
• Maintain strong customer focus and effective stakeholder communication.

Connaissances

ITIL knowledge

Incident management

Service delivery

Customer service

Problem solving

Communication

Outils

IIS

MS-SQL

Visual Studio

Active Directory

ASP.NET

Description du poste

Counter Terrorism Policing (CTP) is seeking an Application Operations Engineer to support critical IT systems in a secure environment. You’ll assist senior engineers, manage application incidents, and help ensure seamless live support as new applications are rolled out.

The role emphasises ITIL practices, strong communication, and effective collaboration across teams. The position offers excellent training, a clear career path, and occasional opportunities to work from home, with office-based