Hybrid Administration & Contracts Manager

AWD online; Newcastle upon Tyne; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Employee Ownership Trust membership

Continued professional development

Hybrid working

Job summary

Eliesha is a learning and development organisation that values employee ownership and continuous professional development. The Administration Manager / Business Support Manager role combines people leadership with hands-on administration in a hybrid setting.

You will lead a small team, manage complex contracts, coordinate scheduling, and provide client and learner administration, reporting, and board support as part of a wider operations team.

Qualifications

• Senior administration or operations support experience.
• Experience leading a small team.
• Strong planning, organisational, and scheduling skills.
• High level of accuracy in database management and document control.
• Excellent written and verbal communication.
• Proficient in Microsoft 365 and shared document systems.

Responsibilities

• Lead and manage a small team of administrators.
• Coordinate complex contracts and client support.
• Oversee scheduling, learner and client administration.
• Maintain Scheduling Database and produce reports.
• Organise management meetings and board support tasks.
• Support design teams to ensure accessible, high-quality materials.
• Identify improvements to administrative processes.
• Support Business Team with customer and learner administration.

Skills

Team leadership

Scheduling & planning

Contract administration

Communication

Microsoft 365 proficiency

Tools

Microsoft 365 suite

Job description

Eliesha is a learning and development organisation that values employee ownership and continuous professional development. The Administration Manager / Business Support Manager role combines people leadership with hands-on administration in a hybrid setting.

You will lead a small team, manage complex contracts, coordinate scheduling, and provide client and learner administration, reporting, and board support as part of a wider operations team.