Hybrid Admin Assistant — Data & Customer Service

Wessex Water Services; Bath; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension contribution (up to 20%)

Career progression opportunities

25 days' holiday (28 with service)

Holiday purchase/sell scheme

Healthcare package

Life assurance

Job summary

Wessex Water Services is hiring an Administration Assistant to support the Developer Services team in Bath with data entry, records management and customer communication. The role combines office-based tasks with home-working on a hybrid basis, initially in-office for six months for training.

After training, expect three days in the office and two days at home. The position is a 12-month fixed-term contract, offering opportunities to grow within a diverse water services group.

Qualifications

• Ability to input data accurately into spreadsheets and databases/systems.
• Strong customer service mindset with a positive, can-do attitude.
• Excellent organisation and multi-tasking capabilities to manage workload.
• Good communication skills to interact with customers by phone, letter, and email.

Responsibilities

• Input data into spreadsheets and update databases with accuracy.
• Acknowledge new applications and correspondence and maintain complete records.
• Process new applications and record payments; schedule CCTV and site visits.
• Provide helpful advice and support via phone, letter and email to customers.

Skills

Data entry

Customer service

Organised

Interpersonal skills

Tools

Microsoft Office

Excel

Database systems

Job description

Wessex Water Services is hiring an Administration Assistant to support the Developer Services team in Bath with data entry, records management and customer communication. The role combines office-based tasks with home-working on a hybrid basis, initially in-office for six months for training.

After training, expect three days in the office and two days at home. The position is a 12-month fixed-term contract, offering opportunities to grow within a diverse water services group.