Data Admin & Customer Support (12-Month)

Lanes Group; East Midlands; On-site; GBP 27,000 - 28,000; Full time

Job summary

Lanes Group is seeking a Customer Advisor/Administrator to support the Severn Trent Water Clean Water contract on a 12 Month Fixed-Term Contract, with potential to become permanent. The role is based at Pride Park, Derby or Spondon, 40 hours per week, 7:30am–4:00pm, with a 30-minute lunch break, and will focus on data migration, system integration and automation projects.

We are looking for organised, detail-focused individuals who enjoy data work, building relationships with internal and

Qualifications

• Previous administration, data administration or data entry experience.
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Experience handling large volumes of data.
• Confident user of Microsoft Office applications, including Excel.
• Strong communication skills with the ability to liaise with customers, field teams and internal stakeholders.
• Ability to manage multiple priorities and work effectively within deadlines.
• Self-motivated with the ability to work independently and as part of a team.

Responsibilities

• Extracting data from the STW system and accurately uploading it into the Sapphire BigChange system.
• Updating and maintaining records across parallel systems during a period of system integration and automation.
• Performing data entry, data validation and data quality checks to ensure information remains accurate and up to date.
• Liaising with field-based operatives to obtain missing, incomplete or incorrect information.
• Supporting customers by providing information and responding to enquiries as required.
• Working closely with IT and operational teams to support ongoing system improvement and automation initiatives.
• Maintaining accurate records and ensuring data integrity across multiple platforms.
• Identifying opportunities to improve administrative processes and efficiencies.
• Prioritising workloads effectively to meet business requirements and project deadlines.
• Supporting the wider team with general administrative activities as required

Skills

Data entry

Attention to detail

Organisational skills

Time management

Communication skills

Teamwork

Microsoft Excel

Tools

Microsoft Excel

Microsoft Office

Job description

Lanes Group is seeking a Customer Advisor/Administrator to support the Severn Trent Water Clean Water contract on a 12 Month Fixed-Term Contract, with potential to become permanent. The role is based at Pride Park, Derby or Spondon, 40 hours per week, 7:30am–4:00pm, with a 30-minute lunch break, and will focus on data migration, system integration and automation projects.

We are looking for organised, detail-focused individuals who enjoy data work, building relationships with internal and