Hybrid Account Success Manager – Adoption & Growth

2100 Bentley Systems (UK) Limited; Reading; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Benefits package

Job summary

Seequent, The Bentley Subsurface Company, seeks an Account Success Manager for Civil Energy & Environment to drive customer adoption and long-term value. You will manage relationships, onboarding, and health metrics across a defined portfolio, collaborating with Sales and Support to maximize renewals and expansions.

The role offers a hybrid work model with two days in Reading and remote days. A customer-focused, technically capable professional will thrive here.

Qualifications

• 5+ years of relevant industry experience and ability to engage credibly with technical and non-technical stakeholders.
• Customer-centric and empathetic approach with proven experience driving customer outcomes.
• Highly developed communication and influencing skills across organizational levels.
• Strong problem-solving capability and proactive issue anticipation.
• Broad product knowledge across Seequent’s solution portfolio.
• Technical proficiency to guide customers and frame solution pathways.
• High emotional intelligence to build trust and navigate ambiguity.
• Strong action orientation and momentum driving.
• Excellent organizational capability to manage complex portfolios.

Responsibilities

• Build and maintain relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.
• Coordinate customer onboarding and training with internal resources and track outcomes.
• Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
• Partner with Account Managers and Sales and Support to support account planning activities.
• Document customer interactions and key activities in the CRM system.
• Coordinate technical support escalations by connecting customers with subject matter experts.
• Prepare customer usage reports and adoption insights for success reviews.
• Identify expansion and renewal opportunities and communicate them to the Senior Account Manager.
• Maintain a regular customer engagement cadence.

Skills

Relationship management

Communication skills

Problem solving

Strategic thinking

Influencing

Emotional intelligence

Organization

Account management

Customer focus

Tools

CRM software

Job description

Seequent, The Bentley Subsurface Company, seeks an Account Success Manager for Civil Energy & Environment to drive customer adoption and long-term value. You will manage relationships, onboarding, and health metrics across a defined portfolio, collaborating with Sales and Support to maximize renewals and expansions.

The role offers a hybrid work model with two days in Reading and remote days. A customer-focused, technically capable professional will thrive here.