Hybrid Account Success Manager: Adoption & Renewals

Seequent; Reading; Hybride; GBP 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Résumé du poste

Seequent is seeking an experienced Account Success Manager to support customer adoption, engagement, and long-term success with Seequent solutions in a hybrid role based from Reading, UK. You will act as the primary day-to-day contact for an assigned portfolio, guiding onboarding, training, and value realization while coordinating with Account Managers and Sales.

You will monitor health indicators, product usage, and engagement metrics, identifying risks and opportunities, and drive renewal and

Qualifications

• 5+ years of relevant industry experience engaging with technical and non-technical stakeholders.
• Customer-centric, empathetic approach with proven customer outcomes.
• Strong communication and influencing skills across all organizational levels.
• Excellent problem-solving and anticipation of issues with effective solutions.
• Broad product knowledge across Seequent’s solution portfolio and multi-product value.

Responsabilités

• Build and maintain strong relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.
• Coordinate customer onboarding and training with internal resources and track outcomes.
• Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
• Partner with Account Managers and Sales to support account planning activities.
• Document customer interactions, account updates, and key activities in the CRM system.
• Facilitate communication between customers and internal teams to resolve questions and service requests.
• Coordinate technical support escalations by connecting customers with subject matter experts.
• Prepare customer usage reports and adoption insights for customer success discussions.
• Identify expansion and renewal opportunities and maintain a regular customer engagement cadence.

Connaissances

Customer engagement

Stakeholder communication

Problem solving

Strategic product knowledge

Relationship management

Account planning

Emotional intelligence

Organizational skills

Description du poste

Seequent is seeking an experienced Account Success Manager to support customer adoption, engagement, and long-term success with Seequent solutions in a hybrid role based from Reading, UK. You will act as the primary day-to-day contact for an assigned portfolio, guiding onboarding, training, and value realization while coordinating with Account Managers and Sales.

You will monitor health indicators, product usage, and engagement metrics, identifying risks and opportunities, and drive renewal and