Hybrid Account Manager — Retention & Renewals

Office Angels Limited; Gateshead; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Health Shield

Private medical

Pension

Hybrid working

Holiday entitlement

Wellbeing platform

Training & development

Company events

Job summary

Office Angels is recruiting for an Account Manager in Gateshead to own customer renewals and retention within an established portfolio. This consultative role focuses on building strong relationships with key decision-makers to demonstrate value and maintain long-term partnerships.

You will manage contracts, discuss pricing, prepare quotations and navigate CRM systems to keep renewal pipelines on track. The role offers hybrid working after qualifying service, a competitive base salary of 31,734

Qualifications

• Experience in account management, customer retention, renewals, customer success or consultative sales.
• Strong communication skills and confidence speaking with customers and decision-makers.
• Natural ability to build relationships, handle objections and negotiate effectively.
• Commercial awareness and a proactive, solutions-focused approach.
• Good organisation, attention to detail and confidence using CRM systems.

Responsibilities

• Managing existing customer relationships and upcoming contract renewals.
• Building rapport with key contacts through telephone, video and email.
• Understanding customer needs, resolving concerns and handling cancellation objections.
• Discussing pricing, contracts and renewal options to retain business.
• Preparing quotations and identifying opportunities to re-engage customers.
• Maintaining accurate CRM records and managing your renewal pipeline.
• Working towards agreed retention and performance targets.

Skills

Account management

Relationship building

Negotiation

CRM systems

Communication

Tools

CRM software

Job description

Office Angels is recruiting for an Account Manager in Gateshead to own customer renewals and retention within an established portfolio. This consultative role focuses on building strong relationships with key decision-makers to demonstrate value and maintain long-term partnerships.

You will manage contracts, discuss pricing, prepare quotations and navigate CRM systems to keep renewal pipelines on track. The role offers hybrid working after qualifying service, a competitive base salary of 31,734