Account Manager: Retention & Renewals (Hybrid)

Confidential; Gateshead; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Hybrid working after qualifying period

Private health benefits

Company pension

Wellbeing platform

Training & career development

Job summary

Office Angels is recruiting an Account Manager - Customer Retention & Renewals in Gateshead. You will manage an existing portfolio, own renewals and engage with decision-makers to retain business.

This is a consultative, relationship-driven role rather than a high-volume call centre. The position offers a basic salary of 31,734 with a monthly bonus and realistic OTE of 37,734, plus generous holiday, hybrid working after qualifying service, pension, private health benefits and ongoing development

Qualifications

• Experience in account management, customer retention or renewals.
• Strong communication skills and ability to engage with decision-makers.
• Commercially minded with a consultative sales approach.

Responsibilities

• Manage existing customer relationships and upcoming contract renewals.
• Build rapport with key contacts via telephone, video and email.
• Understand needs, resolve concerns and handle renewal objections.

Skills

Account management

Customer retention

Renewals

CRM systems

Job description

Office Angels is recruiting an Account Manager - Customer Retention & Renewals in Gateshead. You will manage an existing portfolio, own renewals and engage with decision-makers to retain business.

This is a consultative, relationship-driven role rather than a high-volume call centre. The position offers a basic salary of 31,734 with a monthly bonus and realistic OTE of 37,734, plus generous holiday, hybrid working after qualifying service, pension, private health benefits and ongoing development