Account Manager - Customer Retention & Renewals

Confidential; Gateshead; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Hybrid working after qualifying period

Private health benefits

Company pension

Wellbeing platform

Training & career development

Job summary

Office Angels is recruiting an Account Manager - Customer Retention & Renewals in Gateshead. You will manage an existing portfolio, own renewals and engage with decision-makers to retain business.

This is a consultative, relationship-driven role rather than a high-volume call centre. The position offers a basic salary of 31,734 with a monthly bonus and realistic OTE of 37,734, plus generous holiday, hybrid working after qualifying service, pension, private health benefits and ongoing development

Qualifications

• Experience in account management, customer retention or renewals.
• Strong communication skills and ability to engage with decision-makers.
• Commercially minded with a consultative sales approach.

Responsibilities

• Manage existing customer relationships and upcoming contract renewals.
• Build rapport with key contacts via telephone, video and email.
• Understand needs, resolve concerns and handle renewal objections.

Skills

Account management

Customer retention

Renewals

CRM systems

Job description

Account Manager - Customer Retention & Renewals

Gateshead 31,734 Basic + Monthly Bonus Realistic OTE 37,734

Office Angels are recruiting for an Account Manager - Customer Retention & Renewals to join an established and growing organisation in Gateshead.

If you enjoy building relationships, having meaningful commercial conversations and helping customers see the value in the services they use, this could be the perfect next step.

You'll manage an existing portfolio of customers, take ownership of renewals and work with key decision-makers to strengthen relationships and retain business.

This isn't a high-volume call centre role - it's a consultative, relationship-focused position where your communication skills and commercial approach will make a real difference.

Fantastic Benefits
- 31,734 basic salary + monthly performance bonus - realistic OTE 37,734
- Up to 37 days' holiday, including Bank Holidays
- Reduced August working hours - 9:30am to 3:00pm
- Monday to Friday, 8:30am-4:30pm - no weekends
- Hybrid working after qualifying service
- Health Shield, including private dental and medical benefits
- Company pension, employee discounts and wellbeing platform
- August wellbeing shutdown week and additional Christmas shutdown
- Full training, career development and regular company events
- Modern Gateshead offices with excellent transport links

Please note: Most annual leave is taken during school holidays and half terms, with up to two days typically permitted during each school term. Five days' leave are allocated to the August wellbeing shutdown.

What You'll Be Doing
- Managing existing customer relationships and upcoming contract renewals.
- Building rapport with key contacts through telephone, video and email.
- Understanding customer needs, resolving concerns and handling cancellation objections.
- Discussing pricing, contracts and renewal options to retain business.
- Preparing quotations and identifying opportunities to re-engage customers.
- Maintaining accurate CRM records and managing your renewal pipeline.
- Working towards agreed retention and performance targets.

What We're Looking For
- Experience in account management, customer retention, renewals, customer success or consultative sales.
- Strong communication skills and confidence speaking with customers and decision-makers.
- A natural ability to build relationships, handle objections and negotiate effectively.
- Commercial awareness and a proactive, solutions-focused approach.
- Good organisation, attention to detail and confidence using CRM systems.

Experience in software, SaaS, education, insurance, telecommunications or other service-led environments would be beneficial, but isn't essential.

Full product and systems training will be provided.

Interested? Apply Today!

If you're a confident, customer-focused professional who enjoys building lasting relationships and achieving positive commercial outcomes, we'd love to hear from you.

Apply now to find out more!

An Enhanced DBS check is required for the successful candidate and will be funded by the company.

Office Angels is committed to an inclusive recruitment process. If you require reasonable adjustments, please let us know. Due to application volumes, we may be unable to provide individual feedback to every applicant.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.