Hybrid Account Coordinator - Sales Operations

Thinkahead; Reading; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

AHEAD is seeking an Account Coordinator to manage sales operations and order fulfilment for assigned accounts. You will provide high-quality service and resolve order issues, coordinating with internal teams to keep orders on track from booking to dispatch, while ensuring compliance with UK, EU and US regulations.

Hybrid role with at least 2 days in the office. You should have GCSEs or equivalent and experience in high-volume sales or sales operations, with strong customer-facing communication

Qualifications

• GCSEs or equivalent.
• Experience in a high-volume, fast-paced sales environment is desirable.
• Experience in a sales operations role is desirable.
• Experience within an IT or IT manufacturing environment would be advantageous.
• Strong customer-facing communication skills.

Responsibilities

• Accept, process and record customer orders, ensuring documents are complete before booking.
• Schedule and lead cross-functional meetings to review order status and escalate issues.
• Collaborate with Warehouse, Manufacturing, Supply Chain and Product Engineering to ensure timely order fulfilment.
• Maintain accurate customer profiles in the ERP system and ensure data integrity for Hatch portal publications.
• Identify order process improvement opportunities and communicate recommendations to customers.

Skills

Customer service

Communication

Attention to detail

Time management

Independent worker

Education

GCSEs or equivalent

Tools

ERP system

MS Office

Job description

AHEAD is seeking an Account Coordinator to manage sales operations and order fulfilment for assigned accounts. You will provide high-quality service and resolve order issues, coordinating with internal teams to keep orders on track from booking to dispatch, while ensuring compliance with UK, EU and US regulations.

Hybrid role with at least 2 days in the office. You should have GCSEs or equivalent and experience in high-volume sales or sales operations, with strong customer-facing communication