Hybrid 3rd Line Infrastructure Support Engineer (Contract)

Energy Jobline ZR; North East; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Energy Jobline ZR is seeking an experienced 3rd Line Support Engineer on a 6-month contract. The role is hybrid with 3 days onsite and 2 days remote, and sits in a busy infrastructure and support team.

You will provide advanced technical support across BAU operations and projects, handling Windows Server, Hyper-V, VMware, Microsoft 365, IAM and EUC environments, with a focus on solving complex escalations in a fast-paced MSP-style environment.

Qualifications

• Hands-on 3rd Line Support / Infrastructure role experience.
• Strong Windows Server administration.
• Knowledge of Hyper-V administration.
• Experience supporting VMware environments.
• Networking experience with Fortinet and/or Cisco Meraki.
• Strong Microsoft 365 administration experience.
• Intune deployment and support experience.
• Okta administration experience.
• Experience supporting infrastructure, networking and EUC environments.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience handling complex escalations from 1st and 2nd Line support teams.
• ITIL framework experience.
• Comfortable working across multiple technical disciplines in a busy environment.

Responsibilities

• Provide 3rd Line technical and infrastructure support across the business.
• Troubleshoot and resolve complex technical issues escalated from 1st and 2nd Line support.
• Support ongoing infrastructure and migration projects from a technical perspective.
• Assist with IAM related activities.
• Support server and platform migrations, including legacy infrastructure.
• Maintain and support Windows Server environments.
• Provide administration and support for Microsoft 365, including Intune rollouts.
• Administer and support Okta environments.
• Support infrastructure, networking and EUC environments.
• Work closely with internal IT teams to investigate and resolve complex technical incidents and service requests.
• Provide technical input and support for infrastructure and business projects where required.
• Operate within an ITIL-based support environment, participating in sprint-based work where required.
• Document solutions, troubleshooting steps and technical changes appropriately.

Skills

Hands-on 3rd Line Support

Windows Server

Hyper-V

VMware

Fortinet

Cisco Meraki

Microsoft 365

Intune

Okta

EUC environments

ITIL

Multi-disciplinary work

Troubleshooting

Tools

Hyper-V

VMware

Fortinet

Cisco Meraki

Microsoft 365

Intune

Okta

Job description

Energy Jobline ZR is seeking an experienced 3rd Line Support Engineer on a 6-month contract. The role is hybrid with 3 days onsite and 2 days remote, and sits in a busy infrastructure and support team.

You will provide advanced technical support across BAU operations and projects, handling Windows Server, Hyper-V, VMware, Microsoft 365, IAM and EUC environments, with a focus on solving complex escalations in a fast-paced MSP-style environment.