Hybrid 2nd-Line IT Support Engineer – MSP Expert
Cathcart Technology
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Benefits offered by this job
Job summary
Cathcart Technology is seeking a 2nd line IT Support Engineer in Edinburgh to support a diverse client base. The role is onsite with hybrid working after six months, offering a salary of £32,000 - £35,000 and a range of benefits.
You will troubleshoot Microsoft 365, Windows, and macOS, resolve hardware and connectivity issues, and maintain thorough documentation while delivering excellent customer service. A full UK driving licence is essential.
Qualifications
- Commercial experience in a 2nd line IT support role.
- Strong Microsoft 365, Windows, and Mac support experience.
- Solid networking and fault-finding skills.
- Excellent communication and documentation skills.
- Full UK driving licence (essential).
- MSP experience (desirable).
- Microsoft, CompTIA, or similar certifications (desirable).
Responsibilities
- Provide 2nd line support across a varied client base.
- Troubleshoot Microsoft 365, Windows, macOS, and networking issues.
- Resolve escalated hardware, software, and connectivity problems.
- Take ownership of tickets through to resolution.
- Maintain accurate technical documentation.
- Deliver excellent customer service.
Skills
Tools
Job description
Cathcart Technology is seeking a 2nd line IT Support Engineer in Edinburgh to support a diverse client base. The role is onsite with hybrid working after six months, offering a salary of £32,000 - £35,000 and a range of benefits.
You will troubleshoot Microsoft 365, Windows, and macOS, resolve hardware and connectivity issues, and maintain thorough documentation while delivering excellent customer service. A full UK driving licence is essential.
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