Hybrid 2nd Line IT Support Engineer – M365 & Networking

Wanstor; Moreton-in-Marsh; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous time off

Lunch & learn

Paid development days

Volunteer days

Team social events

Job summary

Wanstor is seeking a 2nd Line Support Engineer to join our Service Management team in Moreton-in-Marsh. You will provide a blend of onsite and remote support for a prestigious client, owning incidents and changes to successful resolution.

Key duties include maintaining Microsoft 365 environments, troubleshooting mail flow and MFA, managing Active Directory/Entra ID, Intune/Autopilot, and supporting hybrid/cloud networks.

Qualifications

• Experience in a 2nd line (or strong 1st line stepping up) role.
• Solid troubleshooting skills across Windows environments and Microsoft 365.

Responsibilities

• Act as a key escalation point for first line, resolving more complex 2nd line issues.
• Own incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout.
• Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management.
• Troubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments.
• Manage users, devices and policies across Active Directory and Entra ID.
• Deploy and support end-user devices using Intune, Autopilot and MDM solutions.
• Diagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching).
• Monitor and maintain customer environments, including backups and infrastructure health.
• Carry out restores and support disaster recovery scenarios when required.
• Contribute to customer projects such as migrations, upgrades and new site setups.
• Produce clear documentation for fixes, changes and deployments.

Skills

Microsoft 365

2nd line support

Windows 10/11

Exchange Online

Active Directory

Entra ID

Intune/Autopilot

MDM solutions

Networking fundamentals

ITIL (incident/change)

Security best practices

Tools

VMware

Hyper-V

Job description

Wanstor is seeking a 2nd Line Support Engineer to join our Service Management team in Moreton-in-Marsh. You will provide a blend of onsite and remote support for a prestigious client, owning incidents and changes to successful resolution.

Key duties include maintaining Microsoft 365 environments, troubleshooting mail flow and MFA, managing Active Directory/Entra ID, Intune/Autopilot, and supporting hybrid/cloud networks.