Hybrid IT Support Engineer — Cotswolds Onsite/Remote

Wanstor; Gloucester; On-site; GBP 30,000 - 42,000; Full time

Job summary

Wanstor in the Cotswolds is hiring an IT Support Engineer to deliver on-site and remote support for a prestigious client base. You will own incidents from start to resolution and strive for best-in-class service while collaborating with the wider team.

Key tasks include maintaining Microsoft 365 environments, configuring Exchange Online, managing AD/Entra ID, and supporting endpoints. You will work in a fast-paced, high-exposure environment with opportunities to learn and progress.

Qualifications

• Experience in a 1st or 2nd line IT support role.
• Solid troubleshooting skills across Windows environments and Microsoft 365.
• Experience with Exchange Online, mail flow, Active Directory & Entra ID and Intune/Autopilot/MDM.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Experience supporting endpoints (Windows 10/11) and user environments.
• Exposure to backup technologies and restore processes.
• Familiarity with virtual environments (e.g. VMware or Hyper-V).
• Understanding of ITIL principles (incident, change, problem management).
• Awareness of security best practices.

Responsibilities

• Act as a key escalation point for all IT related issues
• Own incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout
• Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management
• Troubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments
• Manage users, devices and policies across Active Directory and Entra ID
• Deploy and support end-user devices using Intune, Autopilot and MDM solutions
• Diagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching)
• Monitor and maintain customer environments, including backups and infrastructure health
• Carry out restores and support disaster recovery scenarios when required
• Contribute to customer projects such as migrations, upgrades and new site setups
• Produce clear documentation for fixes, changes and deployments

Job description

Wanstor in the Cotswolds is hiring an IT Support Engineer to deliver on-site and remote support for a prestigious client base. You will own incidents from start to resolution and strive for best-in-class service while collaborating with the wider team.

Key tasks include maintaining Microsoft 365 environments, configuring Exchange Online, managing AD/Entra ID, and supporting endpoints. You will work in a fast-paced, high-exposure environment with opportunities to learn and progress.