Hyb Assistant

Cardiff University; Cardiff; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Cardiff University is seeking a friendly, organised Hyb Assistant to join our Education Operations team. You will be the first point of contact, providing information, advice and administrative support to students, staff and visitors to ensure an excellent student experience.

You will manage a range of enquiries, maintain records and systems, coordinate appointments and bookings, and support the delivery of student services and events.

Qualifications

• Experience in customer service or administrative roles is advantageous.
• Strong communication and organisational abilities.
• Proactive and professional approach to supporting students and services.

Responsibilities

• Provide information, advice and administrative support to students, staff and visitors to ensure an excellent student experience.
• Manage enquiries, maintain records and systems, coordinate appointments and bookings, and support the delivery of student services and events.

Skills

Customer service

Organization

IT skills

Communication

Tools

Microsoft Office

Job description

We are seeking a friendly, organised and customer-focused Hyb Assistant to join our Education Operations team.

As a key first point of contact, you will provide information, advice and administrative support to students, staff and visitors, helping to ensure an excellent student experience. You will manage a range of enquiries, maintain records and systems, coordinate appointments and bookings, and support the delivery of student services and events.

You will have excellent communication and customer service skills, strong organisational and administrative abilities, and good IT skills, including Microsoft Office. We are looking for someone who can work effectively in a busy environment, collaborate positively with colleagues, and take a proactive and professional approach to supporting students and delivering high-quality services. Previous experience in a customer service or administrative role would be advantageous., Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.