HVAC Technical Support Engineer

Carrier Global Corporation; Plymouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a confident Technical Support Engineer to join their dynamic team in Plymouth. This role focuses on delivering exceptional technical support for Toshiba-branded heat pump products, ensuring customer satisfaction across Europe. The ideal candidate will possess a strong background in electrical or mechanical engineering, with the ability to communicate effectively and work both independently and collaboratively. The company fosters talent development and offers a range of benefits, including competitive salaries, training opportunities, and a supportive work environment. Join this innovative firm and help shape the future of energy-efficient solutions!

Benefits

25 days holidays plus bank holidays

Company pension scheme

Employee scholarship scheme

Internal training provided

Career progression opportunities

Health and wellbeing resources

Qualifications

• Practical knowledge of air source heat pumps or capability to learn quickly.
• Ability to interpret legislation and technical documents.

Responsibilities

• Support installation and commissioning of heat pumps for customers.
• Provide pre and post-sales technical support for heat pump products.

Skills

Technical Support

Communication Skills

Problem-Solving

Ability to Learn

Education

Electrical Engineering Degree

Mechanical Engineering Degree

Postgraduate Engineering Qualification

Tools

Microsoft Office

Job description

Country: United Kingdom

Location: TCUK Plymouth, Porsham Close, Belliver Industrial Estate, Plymouth, Devon PL6 7DB UK

Role: Technical Support Engineer

Contract type: Full time, permanent

Carrier Residential & Light Commercial (CRLE) now has an exciting opportunity for a confident, self-starting engineer to join the technical team in Plymouth, Devon, UK. The main goal for the role is to provide technical support for Toshiba branded range of Heat Pump products for our European customers including the UK.

We welcome applications from both experienced engineers and postgraduate engineers with either an electrical, mechanical, or communication background, who live within a commutable distance of Plymouth, Devon.

Responsibilities

• Supporting customers with the installation and commissioning of heat pumps, including help on selection and commissioning of control devices (BMS).
• Providing pre and post-sales technical support to our European and UK customers, covering all Heat pump products (VRF, LC Residential, Air 2 Water).
• Preparing and presenting technical product training to EMEA customers.
• Liaising with internal members as necessary to resolve technical issues.

Requirements

• Practical knowledge and expertise with air source heat pumps or the ability to demonstrate the capability to learn (graduate engineer: electrical or mechanical degree).
• Ability to interpret and understand current & new legislation and testing documents.
• Ability to communicate at all levels.
• Confidence to work independently as well as part of a team.
• Good working knowledge and understanding of Microsoft Office tools i.e., Outlook, Excel, PowerPoint & Word.
• Ability to travel both domestically and internationally.
• Valid UK driving license.

Benefits

• Competitive salary dependent on experience.
• Internal training provided.
• 25 days holidays plus bank holidays, plus option to purchase additional days.
• Company pension scheme.
• Employee scholarship scheme.
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations.
• The opportunity to work at a global industry-leading organization.
• Opportunity to shape the future of a high-performing technical team.
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources.

About us

Carrier is a worldwide leader in the design and manufacture of energy-efficient air conditioning systems. Our products are supplied globally, with a range that encompasses VRF, Split Systems, Air source heat pumps, Air to Water Heat Pump (A2W) systems, and controls.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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