M365 Support Engineer

JR United Kingdom; Exeter; Remote; GBP 30,000 - 50,000; Full time

Job summary

Une entreprise innovante recherche un 2nd Line IT Support Engineer passionné par les technologies Microsoft. Vous serez responsable de la résolution de problèmes complexes autour de Microsoft 365, SharePoint et Power Platform, tout en travaillant dans une équipe collaborative. Le poste offre un cadre de travail flexible, remote et un excellent soutien à la formation continue.

Benefits

Travail entièrement à distance

Projets variés avec un partenaire Microsoft

Culture d'équipe collaborative

Opportunités de formation continue

Salaire et package d'avantages compétitifs

Qualifications

• Expérience solide avec SharePoint Online, gestion des permissions et du contenu.
• Connaissance de Power Apps et Power Automate pour construire et maintenir des applications.
• Compréhension des outils Microsoft 365 comme Teams, OneDrive et Exchange Online.

Responsibilities

• Fournir un support de 2nd ligne pour les environnements Microsoft 365.
• Résoudre les tickets escaladés liés aux outils de collaboration et à l'intégration des données.
• Collaborer avec des ingénieurs de 3ème ligne sur la livraison de projets.

Skills

SharePoint Online

Power Apps

Power Automate

Microsoft 365 ecosystem

Problem-solving

Communication skills

Customer service

Job description

Social network you want to login/join with:

Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you!

We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.

Role Overview:

As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.

What You’ll Be Doing:

• Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
• Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
• Assisting in the design and deployment of Power Platform solutions to streamline business processes.
• Supporting end-users and stakeholders with technical guidance and training.
• Collaborating with 3rd line engineers and consultants on project delivery and escalations.

What You’ll Need:

• Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
• Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
• Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
• Excellent problem-solving skills and a proactive approach to support.
• Strong communication and customer service skills.
• Previous experience in a managed services or consultancy environment is a plus.

What’s on Offer:

• Fully remote working (UK-based)
• Work with a Microsoft Solutions Partner on exciting, varied projects
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Competitive salary and benefits package

Interested?

Apply now or get in touch to find out more about this exciting opportunity!