HVAC Service Dispatcher: Schedule & Customer Champion

Superior Comfort Inc.; West of England; Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid holidays

PTO

Employee discounts

Referral bonuses

Growth opportunities

Job summary

Superior Comfort is seeking a highly organized Dispatcher in Rhode Island to ensure efficient scheduling of technicians for residential calls and installations. You will act as the central contact between the office and field teams to uphold customer satisfaction and operational excellence.

Responsibilities include prioritizing urgent jobs, communicating clearly with customers, coordinating emergencies, tracking progress, and maintaining records.

Qualifications

• Prior experience in dispatching, scheduling, or a related administrative role.
• Strong communication and customer service skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Familiarity with dispatching software; ServiceTitan experience is a big plus.
• Detail-oriented and adept at managing logistics and timelines.
• A team player who thrives in a collaborative setting.

Responsibilities

• Schedule and dispatch technicians for residential service calls and installations.
• Prioritize jobs based on urgency, technician availability, and geographic location.
• Communicate clearly with customers regarding appointment confirmations, updates, and expectations.
• Coordinate emergency responses and resource allocation.
• Track technician progress and adjust scheduling in real-time as needed.
• Maintain detailed records of service calls and field activities.

Skills

Dispatching experience

Communication skills

Multitasking

ServiceTitan experience

Attention to detail

Team player

Tools

ServiceTitan

Job description

Superior Comfort is seeking a highly organized Dispatcher in Rhode Island to ensure efficient scheduling of technicians for residential calls and installations. You will act as the central contact between the office and field teams to uphold customer satisfaction and operational excellence.

Responsibilities include prioritizing urgent jobs, communicating clearly with customers, coordinating emergencies, tracking progress, and maintaining records.