Customer Service Dispatcher

Johnson Controls; Sunbury-on-Thames; Sur place; GBP 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Pension plan

Life assurance

Employee assistance program

Referral scheme

25 days annual leave

Holiday purchase scheme

Résumé du poste

Johnson Controls in Sunbury-on-Thames, United Kingdom, is looking for a Dispatcher / Planner to keep our installation operation running smoothly. You will coordinate schedules, plan workloads, and ensure customer appointments stay on track, working closely with Field Line Managers to resolve issues before they affect customers.

Full training provided. You will dispatch engineers, keep diaries balanced, confirm details with customers, respond to inquiries, and help the team stay productive and

Qualifications

• Strong customer service and communication skills.
• Confident with computers and quick to learn new systems.
• Organised, proactive, and comfortable making calls.
• Experience in scheduling, planning or coordinating workloads is a plus.
• Knowledge of security or engineering industries is a plus.

Responsabilités

• Dispatch engineers to customer appointments, ensuring correct assignments.
• Balance workloads and keep engineer diaries productive.
• Coordinate customer visits from start to finish and confirm details.
• Respond to enquiries and provide updates for a positive customer experience.
• Support the team by coordinating schedules, materials and follow-up visits.

Connaissances

Customer service

Communication

Computer literacy

Organised

Description du poste

## Customer Service DispatcherApply: Sunbury-on-Thames-Surrey-United Kingdom: Full time: Posted Yesterday: WD30283420**What you will do**Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‐shows to a minimum and delivering a seamless experience for every customer.Full training will be provided. **What we offer*** Competitive Salary: Reflecting your skills and experience* Generous Leave: 25 days annual leave plus Bank Holidays* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave* Comprehensive Benefits: + Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme* Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts* Career Development: Extensive growth and advancement opportunities **How you will do it*** Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.* Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.* Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.* Act as a key point of contact for customers, responding to enquiries, providing updates, and ensuring a positive customer experience.* Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.* Support the team by coordinating schedules, materials, and follow‐up visits so engineers can stay focused on the job.**What we look for****Must haves:*** Strong customer service and communication skills* Confident using computers and quick to learn new systems* Organised, proactive, and comfortable picking up the phone**Nice to haves:*** Experience in scheduling, planning, or coordinating workloads* Knowledge of the security or engineering industry**About Johnson Controls**Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward**.****#LI-MS2****#LI-Onsite**#ADTcustomerservice