Dispatcher & Planner for Field Engineering

Johnson Controls, Inc.; Sunbury-on-Thames; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development opportunities

Job summary

Johnson Controls, Inc. is seeking a Dispatcher/Planner to keep installation operations running smoothly by coordinating schedules, planning workloads and ensuring customer appointments stay on track. You will drive a fully utilized engineering team and help resolve issues before they arise, delivering a seamless experience for every customer.

Full training will be provided. The role offers competitive salary, 25 days leave plus holidays, pension, life assurance, and career development within a

Qualifications

• Must have strong customer service and communication skills.
• Confident using computers and quick to learn new systems.
• Organised, proactive and comfortable picking up the phone.

Responsibilities

• Dispatch engineers to customer appointments and ensure the right engineer is assigned to the right job at the right time.
• Balance engineer diaries to keep workloads productive and supported.
• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
• Act as the main point of contact for customers, responding to enquiries, providing updates, and delivering a positive customer experience.
• Work closely with engineers and managers to solve problems quickly and keep customers confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

Skills

Strong customer service

Communication skills

Computer literacy

Organised

Proactive

Phone etiquette

Job description

Johnson Controls, Inc. is seeking a Dispatcher/Planner to keep installation operations running smoothly by coordinating schedules, planning workloads and ensuring customer appointments stay on track. You will drive a fully utilized engineering team and help resolve issues before they arise, delivering a seamless experience for every customer.

Full training will be provided. The role offers competitive salary, 25 days leave plus holidays, pension, life assurance, and career development within a