HVAC Sales Support & Lead Coordination

Dimplex UK; Southampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Dimplex UK is seeking a sales support specialist to handle customer enquiries, qualify leads and coordinate with internal teams to progress opportunities. You will register projects in Dynamics 365, support product selections for heating and ventilation systems, and maintain accurate CRM records while upholding ISO quality standards.

Join a dynamic team focused on delivering excellent customer service and driving sales opportunities across Dimplex brands in the UK.

Qualifications

• Excellent communication skills to support customers and colleagues clearly and effectively.
• Strong written and verbal skills.
• Commitment to continuous improvement with many training opportunities.
• Excellent attention to detail.
• Decision making through best practice.
• Can do, customer focused attitude.
• Flexible approach.

Responsibilities

• Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across all Dimplex brands.
• Register all new projects and maintain updates onto CRM (Dynamics 365) to support the sales teams with project management, quotations and sales pipelines.
• Support all incoming customer enquiries requiring product selection for Dimplex heating and Xpelair ventilation systems, optimising sales opportunities.
• Carry out CRM database maintenance and cleansing tasks to ensure records are accurate.
• Follow up responses to Marketing campaigns and events to develop leads and qualify into project opportunities.
• Carry out product sizing processes to ensure suitable product types are proposed.
• Understand the basic requirements of building regulations to support promotion of product features (training provided).
• Assist external sales teams to maintain customer relationships, updating information where necessary.
• Provide customer support via all media routes to ensure excellent levels of service.
• Uphold high standards of quality and environmental responsibility while adhering to ISO9001 and ISO14001 processes and procedures.
• Carry out any other reasonable function as requested by the line manager or superiors and provide cover for team members.

Skills

Excellent communication

Strong written & verbal skills

Attention to detail

Continuous improvement

Decision making

Customer-focused

Flexible

Tools

CRM Dynamics 365

SAP ERP

Job description

Dimplex UK is seeking a sales support specialist to handle customer enquiries, qualify leads and coordinate with internal teams to progress opportunities. You will register projects in Dynamics 365, support product selections for heating and ventilation systems, and maintain accurate CRM records while upholding ISO quality standards.

Join a dynamic team focused on delivering excellent customer service and driving sales opportunities across Dimplex brands in the UK.