HVAC Technical Support Engineer – Aftermarket & Commissioning

Airedale by Modine; Leeds; On-site; GBP 30,000 - 42,000; Full time

Job summary

Airedale by Modine is seeking a dedicated Technical Support professional to join the Aftermarket team in the UK. You will provide day-to-day phone and email support to customers and internal colleagues, review engineer reports, and coordinate commissioning requirements for HVAC projects.

You'll liaise with 3rd party suppliers and field engineers to resolve issues, enabling right-first-time quotations and supporting the Aftermarket sales function across global partners.

Qualifications

• Experience of supporting engineering delivery within an HVAC environment.
• Excellent verbal and written communication skills.
• Experience of Facilities Management, HVAC Service or other Critical Engineering sectors.
• Experience of liaising with 3rd party suppliers and sub-contractors.
• Experience of liaising with field engineering resource.
• Managing client expectations in engineering / service delivery.
• 5 O’ Levels / GCSEs and 2 A-levels or equivalent NVQ, ONC or higher level technical qualification.

Responsibilities

• Provide day-to-day technical support to customers and internal colleagues.
• Support the Spares business unit to identify customer requirements.
• Support our global network of business partners via phone and email.
• Undertake and organise commissioning requirements for HVAC projects.
• Provide technical scrutiny to field engineering to ensure accuracy and continuity of work.
• Support Aftermarket Sales with quotation preparation by defining scope, materials and labour.

Skills

Excellent communication

HVAC service experience

Stakeholder management

Technical support

Facilities management

Education

GCSEs + A-levels

NVQ/ONC or higher technical qualification

Job description

Airedale by Modine is seeking a dedicated Technical Support professional to join the Aftermarket team in the UK. You will provide day-to-day phone and email support to customers and internal colleagues, review engineer reports, and coordinate commissioning requirements for HVAC projects.

You'll liaise with 3rd party suppliers and field engineers to resolve issues, enabling right-first-time quotations and supporting the Aftermarket sales function across global partners.