Human Resources Shared Services Manager

Frazer Jones; Birmingham; Hybrid; GBP 68,000 - 83,000; Full time

Job summary

Frazer Jones, Birmingham-based, is seeking an experienced HR Shared Services Manager on a contract basis for six months. The role leads an established HR Shared Services function and shapes service delivery across the employee lifecycle.

You will partner with HR Systems, Payroll and wider HR teams to drive continuous improvement, KPIs and high-quality customer service in a complex, multi-site environment.

Qualifications

• Extensive experience leading HR Shared Services/HR Operations.
• Proven track record of improving processes and delivering change.
• Experience managing teams through managers and team leaders.

Responsibilities

• Leading, supporting and developing an HR Shared Services team, creating a high-performance, customer-focused culture.
• Driving continuous improvement initiatives, identifying opportunities to streamline and enhance HR processes.
• Partnering with HR Systems, Payroll and wider HR teams to deliver end-to-end service delivery.
• Establishing and monitoring KPIs, service standards and performance metrics.
• Acting as the senior SME for HR Shared Services processes and best practice.
• Building strong relationships with stakeholders across the Business and influencing at all levels.

Skills

HR Shared Services

Team leadership

Stakeholder management

Process improvement

HR systems

Multi-site experience

Change management

Tools

HRIS

Payroll software

Job description

Our Birmingham based client is looking to hire an experienced HR Shared Services Manager on a contract basis, for an initial period of 6 months, working for a complex and highly regarded businesses that operates internationally.

In this role, you will lead an established HR Shared Services function, driving operational excellence across the employee lifecycle while developing continuing to develop a culture of continuous

improvement and excellent customer service. This is a highly visible leadership role, offering the

chance to influence service delivery, enhance HR processes and technology and lead transformational change HR.

Responsibilities include:

• Leading, supporting and developing an HR Shared Services team, creating a high-performance, customer-focused culture.
• Driving continuous improvement initiatives, identifying opportunities to streamline and enhance HR processes.
• Partnering closely with HR Systems, Payroll and wider HR teams to deliver efficient end-to-end service delivery.
• Establishing and monitoring KPIs, service standards and performance metrics.
• Acting as the senior SME for HR Shared Services processes and best practice.
• Building strong relationships with stakeholders across the Business and influencing at all levels.

Our client is looking for:

• Significant experience of leading an HR Shared Services, HR Operations or HR Administration function.
• A track record of improving processes, driving efficiencies and delivering change.
• Experience managing and developing teams through managers and team leaders.
• Strong stakeholder management skills with the ability to influence senior leaders.
• Experience working within a complex and/or multi-site environment.
• Strong understanding of HR systems and their role in driving operational excellence.
• Availability at relatively short notice.

What’s on offer:

• 6 month fixed term contract
• Salary c.£75,000 per annum with some flex for an exceptional candidate.
• Hybrid working arrangements: 3 days per week in the office.
• The opportunity to lead an HR Shared Services function within a respected and evolving business.
• Exposure to strategic HR transformation and business-wide change initiatives.