Human Resources Administrator

Pineapple Recruitment Ltd; Worcester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Pineapple Recruitment Ltd is partnering with a Worcester-based company to recruit an HR Administrator. You will be the welcoming, friendly first point of contact for HR inquiries from employees and managers across the business.

You triage queries via phone and email, resolve policy questions, support compliance administration, and maintain accurate employee records within the HRIS, while collaborating cross-team to ensure smooth HR operations.

Qualifications

• Strong computer skills and high accuracy in data entry and administration.
• Clear, confident communicator capable of building strong working relationships at all levels.
• Proven ability to prioritise workloads, manage multiple deadlines, and stay calm under pressure.
• Firm understanding of data privacy and handling HR information sensitively.
• Flexible, can-do attitude with ability to work independently using your own initiative.

Responsibilities

• Frontline Support: as the primary point of contact for HR queries via phone and email, providing clear, accurate advice on policies, procedures, and systems.
• Ticket & Query Management: triage incoming HR service requests, ensuring issues are resolved or escalated.
• Compliance & Onboarding Admin: manage essential compliance documentation, including Right to Work checks, background checks, references, and deadline reminders.
• Data & Systems Integrity: maintain up-to-date employee records within the HRIS, ensuring data protection and confidentiality.
• Cross-Team Collaboration: work closely with the internal team to ensure seamless HR operations are carried out.
• Continuous Improvement: support ad-hoc transactional tasks, wider HR projects, and process enhancements.

Skills

Strong computer skills

Clear confident communicator

Time management

Data privacy awareness

Independent working

Tools

HRIS

Job description

We are delighted to be partnering with a fantastic and growing business based in Worcester who are looking to recruit a HR Administrator. As HR Administrator, you will be the welcoming, friendly, and efficient first point of contact for all HR-related enquiries from employees and managers across the business.

Operating at the heart of the employee experience, you will triage incoming queries via phone and email, resolve everyday policy questions, support vital compliance administration, and maintain flawless employee records.

Key Responsibilities:

• Frontline Support: Serve as the primary point of contact for HR queries via phone and email, providing clear, accurate advice on policies, procedures, and systems.
• Ticket & Query Management: Triage incoming HR service requests, ensuring issues are resolved or escalated.
• Compliance & Onboarding Admin: Manage essential compliance documentation, including Right to Work checks, background checks, references, and deadline reminders.
• Data & Systems Integrity: Maintain up-to-date employee records within the HRIS, ensuring strict data protection and confidentiality.
• Cross-Team Collaboration: Work closely with the internal team to ensure seamless HR operations are carried out and achieved.
• Continuous Improvement: Support ad-hoc transactional tasks, wider HR projects, and process enhancements alongside the HR Services Manager.

What experience is required?

• Strong computer skills with high accuracy in data entry and administration.
• Clear, confident communicator capable of building strong working relationships at all levels.
• Proven ability to prioritise workloads, manage multiple deadlines, and stay calm under pressure.
• A firm understanding of data privacy and the sensitivity required when handling HR information.
• A flexible, "can-do" attitude with the ability to work independently using your own initiative.

If you thrive on organisation, collaboration, and the delivery of exceptional internal customer service, this role is for you.