Human Resources Administrator

ISR Recruitment Ltd; Uxbridge; Hybrid; GBP 32,000 - 41,000; Full time

Job summary

ISR Recruitment Ltd in West London is seeking an organised HR Shared Services Specialist to join the EMEA HR Operations team on a 12‑month contract. You will handle onboarding, employee data management, benefits, absence and exits, using Workday and case management systems to support the full employee lifecycle.

The role requires 2+ years in HR Shared Services, strong Excel and communication skills, and the ability to work in a fast-paced international environment with hybrid working

Qualifications

• Minimum 2+ years in HR Shared Services/HR Operations.
• Experience managing onboarding and offboarding processes.
• Strong knowledge of Workday or similar HRIS.
• Experience using case management systems (e.g., ServiceNow).
• Experience supporting lifecycle activities: onboarding, changes, benefits, absence, exits.
• Knowledge of HR policies and EMEA practices.
• Advanced Excel skills including pivots and lookups.
• Excellent communication, organisation and problem-solving.
• High accuracy, discretion and confidentiality.

Responsibilities

• Provide first-line HR support and handle inquiries via case management.
• Manage end-to-end HR administration including onboarding and terminations.
• Maintain accurate employee records and process transactions in Workday.
• Administer benefits, absences and exit processes across EMEA.
• Support right-to-work checks, visas and background screening.
• Investigate data discrepancies, generate reports and assist data audits.
• Collaborate with Payroll, Legal, ER, Global Mobility and other HR teams.
• Maintain HR process documentation and SOPs.
• Identify opportunities to improve HR processes and employee experience.

Skills

HR Shared Services

Onboarding & Offboarding

Employee Lifecycle

HR Policies & Compliance

Excel Pivot & Lookup

Communication

Organisation & Planning

Confidentiality

Prioritization

HR Metrics & Data

Education

HR qualification

CIPD qualification

Tools

Workday

ServiceNow

Job description

• HR Administrator (EMEA Shared Service Centre)
• 12-month contract (initially)
• c£23 per hour (via PAYE) or c£30 per hour (via Umbrella)

Based in West London on a hybrid-working basis.

The Opportunity:

We are seeking an organised and proactive HR Shared Services Specialist to join a busy EMEA HR Operations team, providing comprehensive HR administration and employee support across the full employee lifecycle.

Working within a global HR Shared Services environment, you will act as a key point of contact for employees, managers and HR colleagues, managing HR queries and transactions across onboarding, employee data management, compensation and benefits, absence management and employee exits.

This is an excellent opportunity for an HR professional looking to develop their experience within a global HR Shared Services function.

Skills and Experience:

• Minimum 2+ years’ experience within HR Shared Services / HR Operations
• Proven experience managing onboarding and offboarding processes
• Strong working knowledge of Workday or a similar IT system (essential)
• Experience using ServiceNow or similar case management systems
• Experience supporting employee lifecycle activities, including onboarding, employee data changes, benefits, absence and offboarding.
• Understanding of HR policies, employment practices and benefits across EMEA.
• Strong Microsoft Excel skills, including pivot tables and lookups.
• Excellent communication, organisational and problem-solving skills.
• High levels of accuracy, discretion and confidentiality.
• Ability to manage competing priorities and work effectively within a fast-paced, international environment.
• A qualification in Human Resources or CIPD qualifications, along with additional EMEA language skills and experience with AI-enabled HR processes would be very useful for this role.

Language Requirement:

• Familiarity with another European language would be a great asset for this role

Role and Responsibilities:

• Provide first-line HR support and manage employee and manager enquiries through a case management system.
• Manage end-to-end HR administration, including onboarding, transfers, promotions, employee changes and terminations.
• Maintain accurate employee records and process HR transactions using Workday.
• Administer employee benefits, absence records and exit processes across EMEA.
• Support right-to-work checks, visas, work permits and background screening.
• Investigate HR data discrepancies, produce reports and support regular data audits.
• Work closely with Payroll, Legal, Employee Relations, Global Mobility and other HR teams.
• Maintain HR process documentation, SOPs and knowledge base materials.
• Identify opportunities to improve HR processes, systems and employee experience.