Hub Workshop Leader: Drive Service Quality & Efficiency

ICE - Industrial Cleaning Equipment; Runcorn; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

21 days annual leave

Bank holidays

Enhanced workplace pension scheme

ICE Cube discount portal

Life assurance 2x annual salary

Bonus after 5 years of service + per‑f

Holiday buy back

Job summary

ICE - Industrial Cleaning Equipment is seeking a Hub Team Leader to oversee daily workshop operations, manage workflow and resources, and ensure high-quality service for customers. You will drive efficiency, compliance, and performance across the hub and coordinate with service delivery managers.

This role requires strong leadership, technical knowledge, and the ability to meet deadlines under pressure, with a focus on continuous improvement and customer satisfaction.

Qualifications

• Proven experience in a similar workshop or service management role.
• Strong technical knowledge.
• Excellent organisational and time-management skills.
• Ability to work effectively under pressure and meet deadlines.
• Strong leadership and team management skills.

Responsibilities

• Plan and prioritise daily workshop activities to use resources efficiently.
• Maintain Hub Engineer compliance on business systems.
• Ensure all orders have a job sheet and photograph attached to each call.
• Participate in weekly operations call and provide updates from the hub.
• Monitor adherence to ETAs on rental orders.
• Maintain the facility to business standards.
• Drive quality and performance improvement within the Hub Engineer team.
• Ensure Hub engineers meet KPIs.
• Uphold site standards for self and team; escalate issues to leadership.

Skills

Workshop experience

Service management

Technical knowledge

Organisational skills

Time management

Leadership

Team management

Pressure handling

Job description

ICE - Industrial Cleaning Equipment is seeking a Hub Team Leader to oversee daily workshop operations, manage workflow and resources, and ensure high-quality service for customers. You will drive efficiency, compliance, and performance across the hub and coordinate with service delivery managers.

This role requires strong leadership, technical knowledge, and the ability to meet deadlines under pressure, with a focus on continuous improvement and customer satisfaction.