Workshop Team Leader

ICE - Industrial Cleaning Equipment; Runcorn; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

21 days annual leave

Bank holidays

Enhanced workplace pension scheme

ICE Cube discount portal

Life assurance 2x annual salary

Bonus after 5 years of service + per‑f

Holiday buy back

Job summary

ICE - Industrial Cleaning Equipment is seeking a Hub Team Leader to oversee daily workshop operations, manage workflow and resources, and ensure high-quality service for customers. You will drive efficiency, compliance, and performance across the hub and coordinate with service delivery managers.

This role requires strong leadership, technical knowledge, and the ability to meet deadlines under pressure, with a focus on continuous improvement and customer satisfaction.

Qualifications

• Proven experience in a similar workshop or service management role.
• Strong technical knowledge.
• Excellent organisational and time-management skills.
• Ability to work effectively under pressure and meet deadlines.
• Strong leadership and team management skills.

Responsibilities

• Plan and prioritise daily workshop activities to use resources efficiently.
• Maintain Hub Engineer compliance on business systems.
• Ensure all orders have a job sheet and photograph attached to each call.
• Participate in weekly operations call and provide updates from the hub.
• Monitor adherence to ETAs on rental orders.
• Maintain the facility to business standards.
• Drive quality and performance improvement within the Hub Engineer team.
• Ensure Hub engineers meet KPIs.
• Uphold site standards for self and team; escalate issues to leadership.

Skills

Workshop experience

Service management

Technical knowledge

Organisational skills

Time management

Leadership

Team management

Pressure handling

Job description

Hello, we’re ICE – Industrial Cleaning Equipment.

With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

What part will you play?

A vital one! As a Hub Team Leader you will be responsible for overseeing the daily operations of one of our Hubs. The Hub Team Leader will play a crucial role in ensuring the efficient and organized functioning of our workshop, with primary focus on managing the workflow, resources and quality of service provided to our customers.

You will be;

• Planning and prioritising daily workshop activities to ensure the efficient use of resources
• Maintaining Hub Engineer compliance on business systems.
• Ensuring all orders have a job sheet and photograph attached to each call.
• Participating in a weekly operations call and delivering weekly updates from the hub.
• Monitoring adherence to ETAs on rental orders.
• Maintaining the facility up to business standards.
• Driving quality and performance improvement within the Hub Engineer team.
• Ensuring Hub engineers meet KPIs.
• Demonstrating an excellent approach to all activities and uphold site standards for both self and the team.
• Escalating issues and communicating information to the Head of Service Delivery and Operations/Service Delivery Managers.

• Proven experience in a similar workshop or service management role.
• Strong technical knowledge.
• Excellent organisational and time-management skills.
• Ability to work effectively under pressure and meet deadlines.
• Strong leadership and team management skills.

• Competitive salary
• Private healthcare
• 21 days annual leave plus bank holidays
• Enhanced workplace pension scheme
• Access to our discount and wellbeing portal, ICE Cube
• Life assurance which is 2x annual salary
• Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years’ service
• Holiday buy back scheme

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

How we do it:

But we’re still growing, and that’s why we need you.

ICE is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission?

Join a team that's raising the standards across the industry - your next opportunity starts here!