Hub Team Leader - Workshop Ops & Quality

ICE; Runcorn; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private healthcare

Annual leave 21 days + bank holidays

Enhanced pension

ICE Cube

Life assurance 2x annual salary

Bonus after years of service

Holiday buy-back

Job summary

ICE, the UK's leading independent provider of cleaning equipment, is looking for a Hub Team Leader to oversee daily workshop operations across our hub. You will manage workflow, resources and quality of service for customers, ensuring efficient, compliant and timely delivery.

The role requires strong leadership, hands-on technical knowledge and a track record of managing teams in a fast-paced environment. You will drive continuous improvement and uphold site standards while supporting growth of

Qualifications

• Proven experience in a similar workshop or service management role.
• Strong technical knowledge relevant to cleaning equipment and service operations.
• Excellent organisational and time-management skills.
• Ability to work effectively under pressure and meet deadlines.

Responsibilities

• Planning and prioritising daily workshop activities to ensure efficient use of resources.
• Maintaining Hub Engineer compliance on business systems.
• Ensuring all orders have a job sheet and photograph attached to each call.
• Participating in weekly operations calls and delivering updates from the hub.
• Monitoring adherence to ETAs on rental orders.
• Maintaining the facility to business standards.
• Driving quality and performance improvements within the Hub Engineer team.
• Ensuring Hub engineers meet KPIs.
• Upholding site standards for self and team.
• Escalating issues and communicating information to the Head of Service Delivery and Operations/Service Delivery Managers.

Skills

Leadership

Workshop management

Organisational skills

Time management

Job description

ICE, the UK's leading independent provider of cleaning equipment, is looking for a Hub Team Leader to oversee daily workshop operations across our hub. You will manage workflow, resources and quality of service for customers, ensuring efficient, compliant and timely delivery.

The role requires strong leadership, hands-on technical knowledge and a track record of managing teams in a fast-paced environment. You will drive continuous improvement and uphold site standards while supporting growth of