Hub Officer

Housing Diversity Network; Great Chart; Remote; GBP 5,700 - 7,100; Full time

Job summary

Moat, a housing association focused on communities, is seeking a Hub Officer for the Stanhope, Ashford hub. You will lead engaging activities, support residents, and help people access new opportunities within a welcoming, vibrant space.

You’ll collaborate with colleagues and volunteers, deliver impactful programmes, and capture success stories to demonstrate positive change across our hub area.

Qualifications

• Ability to engage with people of all ages and build trust
• Excellent verbal and written communication skills
• IT and admin tasks including data entry and reporting

Responsibilities

• Deliver engaging activities for diverse groups in the hub
• Support residents to build confidence and new skills
• Encourage participation and help people form meaningful connections
• Collaborate with volunteers, staff and local partners on projects
• Identify opportunities to improve lives through innovative programmes
• Capture stories with photos, data and case studies to show impact
• Contribute to developing and improving the community offer

Skills

Community engagement

Strong communication

Team collaboration

Creativity

Tools

Microsoft Office

Job description

Role title: Hub Officer

Location: Stanhope, Ashford hub

Salary: £5,669 to £7,086 per annum plus a Car Allowance of £482 per annum (salary offered between this range dependent on experience)

Hours: 7 hours, Friday's 10:30am - 18:30pm (with cover for other sessions discussed in advance)

Contract: Permanent

Join us and help build stronger, more connected communities

Are you passionate about people, community, and creating opportunities that truly change lives? Do you thrive on bringing people together, inspiring confidence, and making a visible impact every day? If so, we’d love to hear from you.

We’re looking for an enthusiastic, creative, and driven Hub Officer to join our team and help deliver meaningful activities and opportunities within our community hubs. This is more than a job - it’s a chance to empower individuals, strengthen communities, and be part of something genuinely transformative.

About the role

As a Hub Officer, you’ll be at the heart of our community work – delivering engaging activities, supporting residents, and helping people unlock opportunities that lead to better lives. Working closely with the Senior Hub Officer and the wider Moat Foundation team, you’ll play a key role in shaping programmes, supporting volunteers, and ensuring our hubs are vibrant, welcoming spaces where people feel inspired to take part and grow.

What you’ll be doing

No two days are the same, and that’s part of what makes this role so rewarding.

• Create and deliver high-impact activities for children, young people, adults, and older residents.
• Engage and support customers to build confidence, develop skills, and access new opportunities.
• Bring communities together by encouraging participation and helping people build meaningful connections.
• Collaborate with colleagues, volunteers, and local partners to develop exciting projects and initiatives.
• Identify opportunities to improve lives within your hub area through innovative programmes.
• Capture and share success stories - collecting data, photos, and case studies that showcase our impact.
• Support the development of our community offer, helping us continuously improve and grow.

To read more about the role, please view our job description here: hub-officer.pdf

What you’ll bring

We’re looking for someone who is approachable, motivated, and passionate about community work.

You’ll have:

• A natural ability to connect with people of all ages, building trust and encouraging participation
• Strong communication skills, both written and verbal
• Good IT and administrative skills, including Microsoft Office
• The ability to work independently and as part of a team, including with volunteers
• Creativity and initiative to design engaging, community-focused activities
• A genuine passion for helping people achieve positive change

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

• Own it: We take responsibility for our actions and deliver on our promises.
• Better together: We believe in the power of collaboration to achieve greater outcomes.
• Lead by example: We set high standards and inspire others through our commitment to excellence.
• Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)