Hub Officer

Moat Homes; Ashford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salaries

Generous leave

Job summary

Moat Homes in the South East of England is seeking a Hub Officer to run community activities, support residents, and help unlock opportunities that lead to better lives. You will work with the Senior Hub Officer and Moat Foundation to shape programmes and support volunteers in vibrant, welcoming hubs.

Examples include running activities for children and adults, engaging customers to build confidence, developing projects with local partners, and capturing success stories to demonstrate impact.

Responsibilities

• Create and deliver high-impact activities for children, young people, adults, and older residents
• Engage and support customers to build confidence, develop skills, and access new opportunities
• Bring communities together by encouraging participation and helping people build meaningful connections
• Collaborate with colleagues, volunteers, and local partners to develop exciting projects and initiatives
• Identify opportunities to improve lives within your hub area through innovative programmes
• Capture and share success stories - collecting data, photos, and case studies that showcase our impact
• Support the development of our community offer, helping us continuously improve and grow

Job description

Are you passionate about people, community, and creating opportunities that truly change lives? Do you thrive on bringing people together, inspiring confidence, and making a visible impact every day? If so, we'd love to hear from you.

We're looking for an enthusiastic, creative, and driven Hub Officer to join our team and help deliver meaningful activities and opportunities within our community hubs. This is more than a job - it's a chance to empower individuals, strengthen communities, and be part of something genuinely transformative.

About the role

As a Hub Officer, you'll be at the heart of our community work - delivering engaging activities, supporting residents, and helping people unlock opportunities that lead to better lives. Working closely with the Senior Hub Officer and the wider Moat Foundation team, you'll play a key role in shaping programmes, supporting volunteers, and ensuring our hubs are vibrant, welcoming spaces where people feel inspired to take part and grow.

What you'll be doing

No two days are the same, and that's part of what makes this role so rewarding.

• Create and deliver high-impact activities for children, young people, adults, and older residents
• Engage and support customers to build confidence, develop skills, and access new opportunities
• Bring communities together by encouraging participation and helping people build meaningful connections
• Collaborate with colleagues, volunteers, and local partners to develop exciting projects and initiatives
• Identify opportunities to improve lives within your hub area through innovative programmes
• Capture and share success stories - collecting data, photos, and case studies that showcase our impact
• Support the development of our community offer, helping us continuously improve and grow

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

• Own it: We take responsibility for our actions and deliver on our promises.
• Better together: We believe in the power of collaboration to achieve greater outcomes.
• Lead by example: We set high standards and inspire others through our commitment to excellence.

• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.