SENIOR ADVICE OFFICER-Money Advice Team

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cardiff Council’s Money Advice Team is expanding to meet growing demand across 15+ locations in Cardiff. The role delivers Money Advice and expert information on Welfare Benefits, Housing Benefit and Council Tax Reduction, including grants and discounts, through in-person, telephone, web chat or written channels.

You will also assist the team with enquiries and help expand services. Evening and weekend working on a rota basis, remote events and outreach sessions are part of the role, with

Qualifications

• Experience delivering money advice and customer service.
• Knowledge of welfare benefits, Housing Benefit and related schemes.
• Ability to signpost to internal and external organisations.

Responsibilities

• Provide Money Advice in person, by telephone, web chat or writing.
• Advise on Welfare Benefits, Housing Benefit and Council Tax Reduction, plus grants and discounts.
• Support and assist the Money Advice Team and contribute to its expansion.
• Attend Central Library Hub and outreach locations on a rota, including evenings/weekends.

Skills

Welfare benefits knowledge

Income maximisation

Council Tax reduction

Disability benefits

Signposting/referrals

Job description

The Money Advice Team, part of the larger Advice Services, is a welfare and benefits team that supports approximately 1100 people a month identifying financial support, grants and discounts and dealing with debt. Working with partners both externally and internally, they're able to ensure the best help is given to improve financial and living circumstances.

The Team is expanding due to the demand and the essential need of people visiting the 15+ locations across Cardiff that the team are committed to attending.

About the job

An exciting opportunity has arisen for 1 committed individual with proven experience delivering excellent customer service and having a high standard of knowledge on Welfare Benefits amongst other things, to deliver Money Advice.

They will deliver this service from Central Library Hub as well as the outreach hubs, Foodbank Distribution Centres that the team are committed to attending as well as the regular one off events that the team are frequently invited to attend.

They will also be required to assist new and current members of the team with Money Advice enquiries as well as supporting with the progress and expansion of the Money Advice Team.

The successful candidates will provide advice on Welfare Benefits, Housing Benefit and Council Tax Reduction as well Grants and Discounts and schemes and projects run by Cardiff Council. These services are to be delivered in person, telephone, web chat or in writing.

Evening and weekend working will be required on a rota basis.

What We Are Looking For From You

The successful candidates will have a high standard of knowledge of the topics involved in Money Advice support, namely;

• Welfare Benefits and Income Maximisation, including UC; it's eligibility and impact on other benefits.
• Council Tax and Council Tax Reduction
• Disability Benefits and appeals
• Grants, Discounts, Cost of Living Support and schemes associated with the support of those on low/irregular income
• Referrals and signposting to both internal and external organisations

The ability to speak other languages in particular Welsh, Somali, Arabic or Polish would be an advantage.

Additional information

If you would like further information on this post please contact Carlos Ruiz on 02920 871071.

This vacancy is suitable for post share.

This post is temporary until 31 March 2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This post is subject to Disclosure and Barring Service Basic checks.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s.

Job Category Communities

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary