Hub Customer & Operations Coordinator

Magnet; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Subsidised canteen

Fantastic company discounts

Access to Retail Trust

Flexible holidays

Wellbeing support

Lifestyle perks

Collaborative culture

Job summary

Magnet in Darlington is seeking a highly organised Hub Store Coordinator to join our operations team. You will oversee communications between Hub Store Operatives, the Central Operations Team and field projects, and you will manage orders, deliveries and invoicing processes to ensure smooth customer service.

You will monitor credit limits, help resolve invoice queries, and coordinate remedial or replacement items with field teams.

Qualifications

• Strong administrative and coordination experience.
• Excellent communication across multiple teams.
• High level of attention to detail and accuracy.
• Strong organisational skills with multiple priorities.
• Experience processing orders and handling queries.
• Good understanding of invoicing, POs, credit control and debt.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Proactive and solutions-focused.
• Ability to work independently and within a team.

Responsibilities

• Monitor and coordinate communications between Hub Store Operatives, Central Operations and Projects Field Teams.
• Process customer orders and amendments for field teams and Hub Store.
• Capture and maintain accurate purchase order details for dispatch and invoicing.
• Schedule and coordinate delivery dates to meet customer expectations.
• Verify and monitor customer credit limit prior to processing orders.
• Manage aged debt and resolve invoice queries promptly.
• Coordinate remedial and replacement items with field teams and Hub Store Ops.
• Maintain high accuracy to deliver excellent service to projects customers.
• Build and maintain effective stakeholder relationships to support excellence.

Skills

Administrative experience

Coordination

Communication skills

Attention to detail

Organizational skills

Order processing

Invoicing

Debt management

Excel

Outlook

Proactive

Tools

Excel

Outlook

Job description

Magnet in Darlington is seeking a highly organised Hub Store Coordinator to join our operations team. You will oversee communications between Hub Store Operatives, the Central Operations Team and field projects, and you will manage orders, deliveries and invoicing processes to ensure smooth customer service.

You will monitor credit limits, help resolve invoice queries, and coordinate remedial or replacement items with field teams.