Hub Customer Coordinator

Magnet; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Subsidised canteen

Fantastic company discounts

Access to Retail Trust

Flexible holidays

Wellbeing support

Lifestyle perks

Collaborative culture

Job summary

Magnet in Darlington is seeking a highly organised Hub Store Coordinator to join our operations team. You will oversee communications between Hub Store Operatives, the Central Operations Team and field projects, and you will manage orders, deliveries and invoicing processes to ensure smooth customer service.

You will monitor credit limits, help resolve invoice queries, and coordinate remedial or replacement items with field teams.

Qualifications

• Strong administrative and coordination experience.
• Excellent communication across multiple teams.
• High level of attention to detail and accuracy.
• Strong organisational skills with multiple priorities.
• Experience processing orders and handling queries.
• Good understanding of invoicing, POs, credit control and debt.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Proactive and solutions-focused.
• Ability to work independently and within a team.

Responsibilities

• Monitor and coordinate communications between Hub Store Operatives, Central Operations and Projects Field Teams.
• Process customer orders and amendments for field teams and Hub Store.
• Capture and maintain accurate purchase order details for dispatch and invoicing.
• Schedule and coordinate delivery dates to meet customer expectations.
• Verify and monitor customer credit limit prior to processing orders.
• Manage aged debt and resolve invoice queries promptly.
• Coordinate remedial and replacement items with field teams and Hub Store Ops.
• Maintain high accuracy to deliver excellent service to projects customers.
• Build and maintain effective stakeholder relationships to support excellence.

Skills

Administrative experience

Coordination

Communication skills

Attention to detail

Organizational skills

Order processing

Invoicing

Debt management

Excel

Outlook

Proactive

Tools

Excel

Outlook

Job description

Closing Date: Friday 25th September

Role: Hub Customer Coordinator

Reports to: Senior Hub Coordinator

Location: Darlington

Hours: 40

Salary: £27,050.40

Closing Date: Friday 25th September

We are looking for a highly organised and detail-oriented Hub Store Coordinator to join our team. This role plays an important role in ensuring seamless communication and coordination between Hub Store Operatives, the Central Operations Team, Projects Field Teams, and customers.

You will be responsible for managing orders, scheduling deliveries, monitoring financial processes, and ensuring compliance with established operating procedures.

What’s in it for you?

• Subsidised canteen
• Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products
• Access to Retail Trust
• Flexible holidays: Buy up to five extra days with our holiday purchase scheme
• Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7
• Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app
• A collaborative culture built on care, inclusion, and continuous improvement

What you’ll be doing:

• Monitor and coordinate communications between Hub Store Operatives, the Central Operations Team, and Projects Field Teams
• Process customer orders and order amendments on behalf of field teams and the Hub Store, ensuring a smooth and efficient process
• Capture and maintain accurate purchase order details to enable timely dispatch and invoicing
• Schedule and coordinate appropriate delivery dates to meet customer expectations
• Verify and monitor customer credit limit availability prior to order processing
• Manage aged debt and resolve invoice queries in a timely and professional manner
• Coordinate remedial and replacement items between field teams and the Hub Store Operations Team
• Maintain a high level of accuracy and attention to detail to deliver an excellent service to Projects customers
• Build and maintain effective working relationships with internal stakeholders to support operational excellence

Who we’re looking for:

• Strong administrative and coordination experience
• Excellent communication skills with the ability to liaise effectively across multiple teams
• A high level of attention to detail and accuracy
• Strong organisational skills with the ability to manage multiple priorities
• Experience processing orders and handling customer or supplier queries
• Good understanding of invoicing, purchase orders, credit control, and debt management processes
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• A proactive and solutions-focused approach to work
• The ability to work independently while contributing positively to a team environment

Why choose Magnet?

At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future.

As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.

We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you.

We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.

#Magnet