Store Operations & Communications Coordinator

Dunelm; Leicester; On-site; GBP 23,000 - 32,000; Full time

Job summary

Dunelm is seeking an organised operations assistant to support Central Operations in day-to-day store communications, query triage, and operational tasks. You will help publish messages via Zipline, manage the Store Operations Hub, and coordinate with the wider team and stores to keep operations running smoothly.

Working with the Senior Operations Manager and the Central Ops team, you will track queries, support contract and budget activities, and ensure timely, accurate communications across

Qualifications

• Organisation and time management to handle multiple tasks.
• Clear written and verbal communication for a store audience.
• Strong attention to detail in documentation and reporting.
• Ability to collaborate across teams and stores.
• Proactive ownership and initiative.
• Problem solving to route queries.
• Proficiency with Excel, PowerPoint, Outlook; quick to learn Zipline and ServiceNow.
• Flexibility to adapt to changing priorities.
• Customer-focused mindset.

Responsibilities

• Triage incoming queries and direct them to the right team for resolution.
• Track queries through to resolution, updates, and close the loop with stores.
• Identify repeat issues and themes to improve hub operations.
• Build and publish store communications through the comms platform.
• Maintain consistency in tone, design and structure of communications.
• Manage comms platform activities: content upload, scheduling, housekeeping.
• Check communications for accuracy before publishing.
• Support management of contracts and budgets (e.g., cleaning and stationery).
• Track store incentives, technology, and stationery budgets.
• Support rollout of technology changes into stores and related admin.
• Coordinate monthly Voice Meetings and bi-annual Roadshows (logistics, content, follow-ups).
• Assist wider team with tasks, projects, and workstreams as needed.

Tools

Zipline

ServiceNow

Excel

PowerPoint

Outlook

Job description

Dunelm is seeking an organised operations assistant to support Central Operations in day-to-day store communications, query triage, and operational tasks. You will help publish messages via Zipline, manage the Store Operations Hub, and coordinate with the wider team and stores to keep operations running smoothly.

Working with the Senior Operations Manager and the Central Ops team, you will track queries, support contract and budget activities, and ensure timely, accurate communications across