Hub Admin Allocator - Part-Time NHS Role

Transformation Unit; Wymondham; Remote; GBP 26,000 - 27,000; Part time

Job summary

East of England Community Health and Care NHS Trust in Wymondham is seeking a Hub Admin Allocator (Band 3) to support Community Nursing teams across South Place with daily patient visit allocation. The role requires good IT, problem solving and organisational skills and excellent attention to detail.

You will work a rotating shift pattern over seven days, with the hub open 08:00–18:00 and some weekend work. Prior NHS experience is beneficial and a flexible approach is essential.

Qualifications

• GCSE or equivalent English and Maths, Grades A-C
• NVQ 3 Business Administration or equivalent experience.
• RSA II or equivalent Typing Qualification

Responsibilities

• Receive and process telephone calls from referrers into services using appropriate proformas and processes.
• Liaise with health professionals to triage referrals and route appropriately.
• Allocate patient appointments for Community Nursing and Therapy teams.
• Demonstrate excellent customer care when communicating with the public and health/professional colleagues.
• Recognise diverse needs and act with tact and diplomacy.
• Maintain information stored on the database daily and update patient records.
• File and store patient notes according to policies and procedures.
• Coordinate with intermediate care teams to ensure urgent referrals are timely.
• Follow lone worker policy and ensure safety procedures are applied.
• Receive and record messages for team members.
• Participate in team meetings and training; maintain PDP.
• Identify issues and suggest improvements to services.
• Monitor stock levels and budget awareness.
• Adapt to changing demands and flexible working patterns.
• Engage in training programmes and governance/risk management practices.
• Work a rotating shift pattern over seven days; hub open 0800–1800.

Skills

IT literacy

Organisational skills

Attention to detail

SystmOne literacy

Education

GCSE English & Maths (A-C)

NVQ 3 Business Administration

RSA II Typing Qualification

Job description

East of England Community Health and Care NHS Trust in Wymondham is seeking a Hub Admin Allocator (Band 3) to support Community Nursing teams across South Place with daily patient visit allocation. The role requires good IT, problem solving and organisational skills and excellent attention to detail.

You will work a rotating shift pattern over seven days, with the hub open 08:00–18:00 and some weekend work. Prior NHS experience is beneficial and a flexible approach is essential.